> ## Documentation Index
> Fetch the complete documentation index at: https://help.fieldpulse.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Operator AI Overview

> See how FieldPulse Operator AI answers calls your office misses, and find every guide for setup, call routing, and the add-ons it works with.

> See how FieldPulse Operator AI covers the calls your office cannot answer, and find the guides for setup and the features it works with.
>
> **Who uses this:** Operator AI configuration is admin-only. **Availability:** Requires the Operator AI add-on.

## Overview

Operator AI closes the gap that costs field service businesses the most work: the unanswered phone. The average field service business misses 27% of inbound calls, and 85% of those callers never try back. Operator AI covers the calls that arrive while the office is on another line, after hours, and on weekends.

## How it works

* **In the Operator AI Portal:** You set your company details, build your voice operator, configure rules, and review calls.

* **In FieldPulse (Engage):** You forward the calls you would otherwise miss to Operator AI, using your existing working hours and call routing.

## Related articles

**Set up**

* [Setting Up Operator AI](https://help.fieldpulse.com/add-ons/ai/operator-ai.md)
* [Setting Up Call Routing](https://help.fieldpulse.com/add-ons/engage/call-routing.md)
* [Setting Up Working Hours](https://help.fieldpulse.com/add-ons/engage/working-hours.md)
* [Setting Up the Booking Portal](https://help.fieldpulse.com/jobs/booking-portal/booking-portal-setup.md)

**Related features**

* [Chat AI Overview](https://help.fieldpulse.com/add-ons/ai/chat-ai-overview.md)
* [Setting Up Chat AI](https://help.fieldpulse.com/add-ons/ai/chat-ai.md)
* [Engage Overview](https://help.fieldpulse.com/add-ons/engage/overview.md)


## Related topics

- [Chat AI Overview](https://help.fieldpulse.com/add-ons/ai/chat-ai-overview.md)
- [AI Add-ons](https://help.fieldpulse.com/add-ons/ai/index.md)
- [Setting Up Operator AI](https://help.fieldpulse.com/add-ons/ai/operator-ai.md)
- [Call Journey Details](https://help.fieldpulse.com/add-ons/engage/call-journey.md)


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