> ## Documentation Index > Fetch the complete documentation index at: https://help.fieldpulse.com/llms.txt > Use this file to discover all available pages before exploring further. # Engage Phone System > 30 FieldPulse help articles on Engage Phone System, including Engage Overview and Setting Up 10DLC Compliance Registration. What is Engage? The built-in FieldPulse phone system for calls, texts, voicemails, and email — how the pieces fit and what each user role can do. Register your FieldPulse Engage numbers with The Campaign Registry, publish the required SMS compliance pages, and track your brand and campaign status. Record or upload custom audio samples in FieldPulse Engage, then use them as voicemail greetings, after-hours messages, or hold music for callers. Route incoming FieldPulse Engage calls per line with a phone tree, call forwarding, or sequential ring so callers reach the right person. Set the business name or number that shows on outbound FieldPulse Engage calls, and submit it to Twilio for approval so customers know it's you. Connect your email account to FieldPulse Engage with an app password so customer email threads appear alongside their calls, texts, and voicemails. Control incoming call and message tones in FieldPulse Engage, silence the ringer on a shared line, and decide how missed calls show up in conversations. Set how many seconds a FieldPulse Engage call rings before rolling to voicemail, for general calls and for each line in a sequential call ring. Set up SIP and DID in FieldPulse Engage so VoIP desk phones and direct-dial numbers place and receive calls through your phone system. Set a default voicemail greeting for every FieldPulse Engage phone line using text to speech or a recording, then override it on any single line. Set your time zone and business hours in FieldPulse Engage, then choose where calls go after you close — company-wide or per phone line. Connect a Yealink VoIP desk phone to FieldPulse Engage — find its IP address, enter your Engage SIP server details, and export the config file. Turn on AI transcripts and summaries for FieldPulse Engage calls and voicemails, tune the summary prompt, and read them on web or mobile. Create company filters in FieldPulse Engage, assign them to specific users or the whole team, and set how filtering and sorting behave across views. Switch between a customer's contacts, primary number, and saved alternate numbers in FieldPulse Engage so calls and texts land under the right person. Attach a FieldPulse lead source to each Engage phone line so every incoming call is credited to the ad, campaign, or landing page that drove it. Block contacts, customers, or unknown numbers in FieldPulse Engage to stop unwanted calls and texts for your whole team, and unblock them anytime. Place a live call on hold with hold music in FieldPulse Engage, juggle several active and held calls, and keep working while a caller waits. Create color-coded tags for calls, conversations, and voicemails in FieldPulse Engage, apply them from any record, and filter your lists by tag. Turn on Do Not Disturb in FieldPulse Engage to send your own incoming calls straight to voicemail without changing availability for your teammates. Build a custom Engage call report in FieldPulse over any date range, then choose columns and filters to see who answered, call outcomes, and lead sources. Clear every unread call, conversation, and voicemail for all users at once with the admin-only Mark all as read action in FieldPulse Engage. Buy a new local or toll-free number in FieldPulse Engage, or port in your existing business line — LOA steps and the porting timeline to expect. Hand off a live call to another team member instantly with a blind transfer in FieldPulse Engage — the transfer type the web app supports. Narrow a crowded FieldPulse Engage inbox with saved filters, quick filter tabs, and sort options, and keep unfiltered items one click away. Name each Engage phone line in FieldPulse, control call recording and AI call summaries, and assign the users and managers who staff the line. Format customer phone numbers in E.164 so FieldPulse syncs them to Engage and calls and texts connect — the four rules, examples, and how to fix a number. See how FieldPulse roles map to Engage call and line permissions, and set the controls that hide customer contacts and block native-device calls and SMS. Run the built-in network diagnosis in FieldPulse Engage on web or mobile to test your connection and audio quality when calls drop or sound rough. Match each network warning FieldPulse Engage shows during a live call to its cause and the steps that restore clear audio, from Wi-Fi to your ISP.