> ## Documentation Index > Fetch the complete documentation index at: https://help.fieldpulse.com/llms.txt > Use this file to discover all available pages before exploring further. # How to Use Additional Contacts and Alternate Phone Numbers > Switch between a customer's contacts, primary number, and saved alternate numbers in FieldPulse Engage so calls and texts land under the right person. > **Who uses this:** Admins, Team Managers, and Service Agents — Limited Agents don't have access to Engage. **Availability:** United States and Canada · Engage add-on — contact the FieldPulse team to enable it on your account. A customer often reaches you from more than one number — a spouse's cell, a second line, an office phone. In [Engage](https://www.fieldpulse.com/features/engage), you can view calls and SMS under each additional contact on a customer, or under the alternate phone number saved on that customer's FieldPulse profile, so every conversation lands under the right person instead of a stray number. ## Overview Engage isn't limited to a customer's primary contact and primary phone number. Within a conversation, you can switch the profile view between the customer's additional contacts, the customer phone, and the alternate phone number saved on the customer's FieldPulse profile — Engage shows the calls and SMS tied to whichever profile you select. You can also save a new number as a contact and link it to an existing customer. ## Before you begin * Engage must be enabled on your account — see [Engage Overview](/add-ons/engage/overview). * The contacts and numbers you want to switch between must be saved on the customer's record in FieldPulse — as additional contacts or as the alternate phone number. To add them, see [How to Manage Multi-Location & Multi-Contact Customers](/customers/managing-customers/multi-location-multi-contact). ## Switch between contacts and numbers 1. Open the customer's conversation in Engage. 2. In the **Profile Info** panel, select the **Contact** dropdown. 3. Choose the profile you want to view — one of the customer's additional contacts, the primary phone (labeled **Customer**), or the saved alternate number (labeled **Customer Alternate Phone**). Engage shows the calls and SMS tied to the profile you select. Engage conversation with the Contact dropdown open in the Profile Info panel, listing the customer's primary phone, the Customer Alternate Phone entry, and the customer's additional contacts 4. To capture a new number, save it as a contact and link it to the existing customer — future calls and texts from that number then appear under that customer. ## FAQs ### How long does it take for a new or updated contact to appear in Engage? About two minutes. When a customer is created or updated in FieldPulse, the change takes approximately two minutes to sync to Engage, and you may see the phone number displayed instead of the name until the sync completes. See [Engage Overview](/add-ons/engage/overview) for details. ## Related articles * [Engage Overview](/add-ons/engage/overview) * [How to Block a Phone Number](/add-ons/engage/blocking-a-number) * [How to Create Custom Tags in Engage](/add-ons/engage/custom-tags) * [How to Manage Multi-Location & Multi-Contact Customers](/customers/managing-customers/multi-location-multi-contact) Your setup is working when you can open a customer's conversation, switch between their contacts, customer phone, and alternate phone, and see the calls and SMS for each under the profile you select. ## Related topics - [How to Block a Phone Number](/add-ons/engage/blocking-a-number.md) - [Phone Number Format (E.164) Details](/add-ons/engage/phone-number-format.md) - [How to Create Custom Tags in Engage](/add-ons/engage/custom-tags.md) - [Engage Phone System](/add-ons/engage/index.md)