> ## Documentation Index > Fetch the complete documentation index at: https://help.fieldpulse.com/llms.txt > Use this file to discover all available pages before exploring further. # Troubleshooting Dropped or Rough Engage Calls > Run the built-in network diagnosis in FieldPulse Engage on web or mobile to test your connection and audio quality when calls drop or sound rough. > **Who uses this:** Any user with access to Engage. **Availability:** Engage add-on, available in the United States and Canada; the network diagnosis runs on both web and mobile. When [Engage](https://www.fieldpulse.com/features/engage) calls drop, cut out, or sound rough, run the built-in network diagnosis to see where your connection stands. The diagnosis tests your internet connection and call audio, then grades each result, so you can see which metric is dragging call quality down. Open **Engage Settings > Network Diagnosis** and select **Run Diagnosis** to get started. ## Overview The Engage network diagnosis runs a test of your internet connection and call audio, then reports twelve metrics with a quality status next to each — excellent, good, average, poor, or bad. Engage is a VoIP phone system, so call quality depends on your network: bandwidth, jitter, packet loss, and the type of connection all affect how a call sounds. Running a network diagnosis in Engage shows which metric needs attention so you know what to fix. ## Run a network diagnosis 1. In Engage, go to **Engage Settings > Network Diagnosis**, located at the bottom left of the menu. 2. Select **Run Diagnosis**. Engage runs its tests and displays the results. 3. Speak aloud while the test runs so Engage can check your audio quality too. 4. Read the quality status next to each data point — excellent, good, average, poor, or bad.