> ## Documentation Index
> Fetch the complete documentation index at: https://help.fieldpulse.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Use Transfers in Engage (non-SIP)

> Hand off a live call to another team member instantly with a blind transfer in FieldPulse Engage — the transfer type the web app supports.

> **Who uses this:** Admins, Team Managers, and Service Agents — Limited Agents don't have access to Engage. **Availability:** United States and Canada · Engage add-on.

A transfer hands a live [Engage](https://www.fieldpulse.com/features/engage) call off to another team member. The Engage web app supports blind transfers, which move the call to the other party immediately without you speaking to them first — the only transfer type currently available in Engage.

## Overview

A blind transfer sends an active call straight to another party with no heads-up conversation first. It differs from an attended (warm) transfer, where you would first speak with the receiving party — to brief them on the caller or confirm they can take the call — and then complete the transfer. Engage supports blind transfers only.

You can transfer calls to phone lines you don't manage — see [Engage User Roles Details](/add-ons/engage/user-roles).

## Before you begin

You can only transfer an active call. If the call is on hold, resume it before transferring — see [How to Put a Caller on Hold](/add-ons/engage/caller-on-hold).

## Perform a blind transfer

On the active call, select the **Transfer** button. The call moves to the other party immediately, without a conversation with the receiving party first.

## Related articles

* [Engage Overview](/add-ons/engage/overview)

* [How to Put a Caller on Hold](/add-ons/engage/caller-on-hold)

* [How to Use Do Not Disturb](/add-ons/engage/do-not-disturb)

Your transfer is complete when you select **Transfer** on an active call and the call moves straight to the receiving team member.


## Related topics

- [How to Use Do Not Disturb](/add-ons/engage/do-not-disturb.md)
- [How to Put a Caller on Hold](/add-ons/engage/caller-on-hold.md)
- [Engage Phone System](/add-ons/engage/index.md)
- [Engage Overview](/add-ons/engage/overview.md)