> ## Documentation Index > Fetch the complete documentation index at: https://help.fieldpulse.com/llms.txt > Use this file to discover all available pages before exploring further. # Setting Up Working Hours > Set your time zone and business hours in FieldPulse Engage, then choose where calls go after you close — company-wide or per phone line. > **Who uses this:** Admins and Team Managers who manage Engage settings. **Availability:** Engage add-on · United States and Canada. Working hours in [Engage](https://www.fieldpulse.com/features/engage) set the hours your business is available to answer customer communications on your Engage phone lines, plus what happens to a call that comes in after you close. You set a time zone, mark your hours for each day of the week, and choose where after-hours calls go. You can set one company-wide schedule and, optionally, give individual phone lines their own schedule — or make a line answer 24/7. ## Overview Working hours answer one question: what happens to a call that comes in after you've closed for the day? Set them up and an after-hours caller hears the greeting you chose or gets redirected to another line instead of ringing an empty office. Engage working hours are a separate setting from the working hours on your FieldPulse schedule — configure Engage working hours inside Engage settings. When someone calls outside your working hours, the **After-Hours Greeting** determines what they hear. You choose one of three options: | **After-hours option** | **What it does** | **What you set** | | ---------------------- | --------------------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------- | | **Text to Speech** | Reads a voicemail message aloud to every caller outside your working hours. | Type the message callers will hear in the **Greeting Message** box. | | **Redirect To** | Forwards incoming after-hours calls to another line — a non-Engage phone number, or an Engage line set to 24/7. | Choose the **Forward To** target — a 24/7 line, or an alternative number you enter. | | **Audio Recording** | Plays a custom greeting you recorded or uploaded as an audio sample. | Select the audio sample to use as your after-hours voicemail. | ## Before you begin * Confirm **Engage is enabled** on your account. Engage is available in the United States and Canada; to enable it, email [support@fieldpulse.com](mailto:support@fieldpulse.com) or use the chat feature in the bottom right corner of your screen. See [Engage Overview](/add-ons/engage/overview). * Confirm your role can manage Engage settings — Assignment Users and Limited Agents cannot use Engage. See [Engage User Roles Details](/add-ons/engage/user-roles). * To use an audio recording as your after-hours greeting, record or upload it first under the **Audio Samples** tab. See [Setting Up Audio Samples](/add-ons/engage/audio-samples). ## Step-by-step setup ### Set up company-wide working hours Company-wide working hours are your company's global schedule — every Engage line follows it unless you give that line its own schedule. 1. Go to **Engage Settings** by selecting the gear icon. The Engage top navigation bar with the settings gear icon circled 2. Select the **Working Hours** tab from the menu on the left, then toggle **Working Hours** on. Engage Settings with the Working Hours tab circled in the left menu and the Working Hours toggle switched on 3. Set your **Time Zone** — it sets the local time your weekly schedule follows. The Time Zone dropdown circled in the Working Hours settings, with helper text explaining it sets the local time the weekly schedule follows 4. Under **After-Hours Greeting**, choose what happens when someone calls outside your working hours — **Text to Speech**, **Redirect To**, or **Audio Recording** — and configure the message, forwarding target, or audio sample. The Overview table above describes each option. The After-Hours Greeting dropdown set to Text to Speech, with the Greeting Message box for typing what callers hear The After-Hours Greeting dropdown set to Redirect To, with the Forward To dropdown and a phone number field below it The After-Hours Greeting dropdown set to Audio Recording 5. Under **Weekly Schedule**, set your hours for **each** day of the week. The Weekly Schedule listing each day of the week with an on/off toggle and start and end time dropdowns 6. Select **Save**. ### Set up working hours for one phone line Each phone line can run its own call-handling schedule instead of following the single company-wide one — so each team or department can keep different hours. 1. Go to **Engage Settings** and open the **Phone Lines** tab. 2. Select the line you want to manage. 3. Scroll down to **Advanced Settings** and open the **Custom Working Hours** dropdown. The Custom Working Hours dropdown under a phone line's Advanced Settings, open to show the 24/7 line, Custom Working Hours Schedule, and Disabled options 4. Choose one of the three options: | **Option** | **What it does** | | --------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Disabled** (default) | No custom hours for this line. It falls back to your company's global working hours. | | **Custom Working Hours Schedule** | Sets a working-hours schedule for this line only, superseding your company's global working hours. Customize the hours on the calendar. | | **24/7 line** | Always accepts calls, even outside your company's global working hours. A 24/7 line becomes selectable as the **Redirect To** target in your company-wide Working Hours settings — the recommended way to route after-hours calls to a live line without creating a loop, since a 24/7 line never falls back to closed hours. | 5. Save your changes. ## Related articles * [Engage Overview](/add-ons/engage/overview) * [Setting Up Call Routing](/add-ons/engage/call-routing) * [Setting Up Voicemail](/add-ons/engage/voicemail) * [Setting Up Audio Samples](/add-ons/engage/audio-samples) * [Phone Line Settings Details](/add-ons/engage/phone-line-settings) Your setup is working when a test call placed after your set hours gets the after-hours behavior you chose — the text-to-speech message, the redirect, or the recorded greeting. ## Related topics - [Setting Up Operator AI](/add-ons/ai/operator-ai.md) - [How to Create a Job](/jobs/jobs-tasks/creating-a-job.md) - [Working Hours & Calendar](/scheduling-dispatch/working-hours/index.md) - [Setting Up Working Hours for Multi-Day Jobs](/scheduling-dispatch/working-hours/multi-day-jobs.md)