> ## Documentation Index > Fetch the complete documentation index at: https://help.fieldpulse.com/llms.txt > Use this file to discover all available pages before exploring further. # Job Confirmations Overview > See the email and SMS job confirmations your customers receive in FieldPulse, what you can customize, and when they send. > **Who uses this:** An Admin sets up the templates and triggers in Company Settings; an Admin or a Team Manager with customer communications access sends one by hand. **Availability:** All regions · Customer Communications must be enabled on your account. A job confirmation is the email or SMS message a customer receives before your team shows up — it confirms the appointment and sets the tone for the whole job. FieldPulse sends job confirmations through [Customer Communications](https://www.fieldpulse.com/features/customer-communication): email and SMS templates you write once, which FieldPulse fills in with each customer's own job details. This page shows what a job confirmation looks like on the customer's end and which parts of it you control. ## Overview A job confirmation is a customer communication — FieldPulse builds it from one of your templates and sends it when a [job](https://www.fieldpulse.com/features/job-management) reaches a moment you choose. A customer can receive a confirmation when the job is newly created, when the job's status changes to a status you pick — the status you use for scheduled jobs, or any custom status you build — or at a set time before or after the job's start date and time. Your team can also send the same template by hand from a job or customer record when a customer needs the details again. Two pieces have to exist before a customer gets anything: a template that holds the message, and an automatic trigger that points at the moment it should send. An Admin builds both in **Company Settings** > **Customer Communications**; after that, the confirmations go out on their own. ## How it works A job confirmation reaches your customer as an ordinary email or SMS message — no login, no app, no portal. FieldPulse builds the message from your template and fills in that customer's job details. | **Detail** | **How it works** | | ------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | **Channels** | Email and SMS, using the templates you build in Customer Communications. | | **Triggered by** | An automatic trigger — job newly created, job status changed to a status you specify (including the status you use for scheduled jobs), or a set time before or after the job's start date and time. | | **Message content** | Comes from your email or SMS template, including any Field Values you insert (customer name, job start date, job location, and more). | | **Sent from** | Without the Engage add-on, automatic confirmations send from a no-reply toll-free FieldPulse number; emails use the "From" name and address set in **Email Settings**. With Engage connected, they send from your Engage phone line. | | **Who receives it** | The customer's main contact, or an additional contact on the customer record that you designate as the job's contact. | ### Email example Here is a job confirmation email as it lands in the customer's inbox, with Field Values filled in from the job record: Example job confirmation email as received by the customer ### SMS example The SMS version arrives on the customer's phone: Example job confirmation SMS text as received by the customer ## What you can customize You write the confirmation itself, so almost everything the customer reads is yours to set: * **Email and SMS template content** — you write the subject line and the message body. * **Field Values included** — choose which job and customer details fill in, such as customer name, job start date, and job location. * **Trigger timing** — for example, a set number of hours before the job's start time. * **Sender name and email address** — set a designated "From" name and address for every customer email in **Email Settings**, or let each email send under the name and address of the user who created it. * **Your logo in the email header** — turn the logo on or off in **Email Settings**. To set up the templates, triggers, and email settings behind these confirmations, see the [Customer Communications Overview](/customers/communications/overview). ## Availability Job confirmations are part of Customer Communications, which is available in all regions and has to be enabled on your account. Two things about SMS delivery are worth knowing before you rely on it: * **Without the Engage add-on**, confirmations send from a no-reply toll-free FieldPulse number. With [Engage](/add-ons/engage/overview) connected, they send from your own business phone line instead. * **Texting U.S. numbers through Engage** requires 10DLC registration with The Campaign Registry before carriers will deliver your messages. See [Setting Up 10DLC Compliance Registration](/add-ons/engage/10dlc-compliance). ## Notes & limitations * **A confirmation needs both a template and a trigger.** A customer receives nothing until an email or SMS template holds the message and an automatic trigger points at the moment it should send. See [Setting Up Email & SMS Templates](/customers/communications/message-templates) and [Setting Up Automatic Communication Triggers](/customers/communications/automatic-triggers). * **A customer who has opted out of SMS will not receive SMS confirmations.** Replying STOP to any SMS from your business unsubscribes that customer from every SMS your company sends, and re-checking the box in Notification Settings cannot override it — the customer has to text START from their own number to resubscribe. Email confirmations still reach them. See [Customer Notification Preferences and SMS Opt-Out Details](/customers/communications/notification-preferences). * **Confirmations follow contact routing.** A job-related communication goes to the main customer contact or to the additional contact you designate as the job's contact; it does not go to every contact on the record. ## FAQs ### Why isn't my customer receiving job confirmations? A job confirmation sends only when both an email or SMS template and an automatic trigger exist, so check both in **Company Settings** > **Customer Communications**. If the customer has replied STOP to an SMS from your business, FieldPulse blocks SMS confirmations for that customer, and only email reaches them. ### What time do scheduled job confirmations send? Date-based triggers send at 8:00 AM in the timezone set on your FieldPulse account. Hour-based triggers send at the exact interval you set — a confirmation set for two hours before the job start time goes out exactly two hours before that job's start. ### Can my team send a job confirmation by hand? Yes. Open the job or customer record, select **Actions** > **Send Customer Communication**, and choose the email or SMS template you want; the Field Values fill in and you send it. See [How to Send Communications to Customers](/customers/communications/sending). ## Still need help? Reach the [FieldPulse support team](https://www.fieldpulse.com/company/contact-us) at [support@fieldpulse.com](mailto:support@fieldpulse.com) or through the chat feature in the bottom-right corner of your screen. ## Related articles * [Customer Communications Overview](/customers/communications/overview) * [Setting Up Email & SMS Templates](/customers/communications/message-templates) * [Setting Up Automatic Communication Triggers](/customers/communications/automatic-triggers) * [How to Send Communications to Customers](/customers/communications/sending) * [Customer Notification Preferences and SMS Opt-Out Details](/customers/communications/notification-preferences) ## Related topics - [Customer Communications Overview](/customers/communications/overview.md) - [Communications](/customers/communications/index.md) - [Setting Up Email & SMS Templates](/customers/communications/message-templates.md) - [Setting Up Automatic Communication Triggers](/customers/communications/automatic-triggers.md)