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Using Automatic Triggers to Send Customer Emails and Texts
Using Automatic Triggers to Send Customer Emails and Texts
Learn how to set up automated customer emails using 'triggers'.
FieldPulse avatar
Written by FieldPulse
Updated over a week ago

You can use the automatic triggers feature to send out emails automatically to customers. 

For example, you could send an automatic appointment confirmation when new jobs are created, or a 'Job Complete' email when a customer pays an invoice. In this guide we'll walk you through setting up an automatic trigger.

Before you set up automatic triggers, you have to set up your Customer Communication Email Templates. You can learn how to do that here

In the Company Settings section, click on 'Customer Communications'. Then click on 'Automatic Triggers'. You can also click here to go there directly.

To create a new trigger, click 'Create New'.

First pick the action that will trigger an email from the first dropdown. 

Next, choose how the email is treated when the trigger action occurs - it can be automatically sent, ask for confirmation, scheduled for a later time, or both. 

We have 11 communication triggers to select from.

  • Estimate Followup

  • When an invoice is past due

  • When job status is updated to 'In Progress'

  • When job status is updated to 'On The Way'

  • When job status is update to 'Pending'

  • When job status is updated to 'Completed'

  • When job status is updated to 'Canceled'

  • When invoice status is updated to 'Paid'

  • When a job record is created

  • Set Time Prior to job Start Date/ Time

  • When a payment record is created

Next, choose the customer communication template to use for this trigger email. Again you can set them up here

Click save to finalize the trigger. On some of the options, you'll have the choice to include an invoice receipt. This is helpful if you're sending a post-job follow up triggered by a completed job or paid invoice. Choose whether you'd like this on or off, and click 'Save'. 

We do allow for the creation of recurring jobs, so depending on your Automatic Trigger this could set up a string of emails to go out to your customer about all recurring jobs scheduled. If you want them to only receive 1 email for trigger being "When Job Record is Created" you will toggle on the 'Disable Trigger for Recurring Jobs'.

Your new automatic trigger will show in the list. You can add another by repeating this process.

That's it! You just set up an automatic email trigger. If you need any help please email us at or live chat with us using the blue button in the bottom right corner.

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