> ## Documentation Index
> Fetch the complete documentation index at: https://help.fieldpulse.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Yealink VoIP Phone Set Up

> Connect a Yealink VoIP desk phone to Engage, including the admin access and backup steps our team needs to provision it.

To get started, you will need to ensure you have administrative access to your VoIP phone. If you purchased your phone through another provider you may not have administrative access. Therefore, you will need to contact your current provider or purchase a new VoIP phone if they are not able to provide you with that access.

Following the steps outlined below will provide our team with the essential information needed to assist you with your VoIP phone setup.

***

## Step 1

Ensure that your phone and its records are backed up to avoid losing access to any important information.

## Step 2

Make sure your Yealink phone is powered on/plugged in.

## Step 3

Locate the IPv4 address on your Yealink phone

* On your Yealink phone, select the *Menu* option by clicking the button on the bottom right hand corner of the phone screen (shown in the picture below with model # T-54W)

<img src="https://mintcdn.com/fieldpulse/xwPwr8uE60bRxuE9/static/images/_api/11690428-yealink-voip-phone-set-up/01.png?fit=max&auto=format&n=xwPwr8uE60bRxuE9&q=85&s=e26d9d38167130b192e52c49ac738679" alt="The Menu option on a Yealink T-54W phone screen" width="1092" height="1054" data-path="static/images/_api/11690428-yealink-voip-phone-set-up/01.png" />

* Select the *Status* icon by clicking the button on the bottom right hand corner of the phone screen (shown in the picture below with model # T-54W)

<img src="https://mintcdn.com/fieldpulse/xwPwr8uE60bRxuE9/static/images/_api/11690428-yealink-voip-phone-set-up/02.png?fit=max&auto=format&n=xwPwr8uE60bRxuE9&q=85&s=a00eff2f44ea752239b53bc82182b97f" alt="Selecting the Status icon on a Yealink phone" width="1072" height="1048" data-path="static/images/_api/11690428-yealink-voip-phone-set-up/02.png" />

* Now you will see the IPv4 address for your Yealink phone

<img src="https://mintcdn.com/fieldpulse/xwPwr8uE60bRxuE9/static/images/_api/11690428-yealink-voip-phone-set-up/03.png?fit=max&auto=format&n=xwPwr8uE60bRxuE9&q=85&s=362adc2ea5955f8c337b9c867c775cc4" alt="The IPv4 address shown on the Yealink phone screen" width="1050" height="1012" data-path="static/images/_api/11690428-yealink-voip-phone-set-up/03.png" />

## Step 4

Use the IPv4 address to log into the Yealink interface via a web browser. Apple Safari and Mozilla Firefox are recommended for this.

<img src="https://mintcdn.com/fieldpulse/xwPwr8uE60bRxuE9/static/images/_api/11690428-yealink-voip-phone-set-up/04.png?fit=max&auto=format&n=xwPwr8uE60bRxuE9&q=85&s=537e88c7f077a71fd3641e8eb71d1b26" alt="Logging into the Yealink web interface using the IPv4 address" width="969" height="126" data-path="static/images/_api/11690428-yealink-voip-phone-set-up/04.png" />

**Important note:** After entering your IPv4 address into your web browser's address bar, a message might appear on your screen, as shown below. Be sure to click on the *Advanced* option and then click *Continue* to proceed to your IPv4 address login page.

<img src="https://mintcdn.com/fieldpulse/xwPwr8uE60bRxuE9/static/images/_api/11690428-yealink-voip-phone-set-up/05.png?fit=max&auto=format&n=xwPwr8uE60bRxuE9&q=85&s=20a20cd33b851bc9bfc46b9d896c10d3" alt="The browser security warning shown when opening the Yealink interface" width="2850" height="1512" data-path="static/images/_api/11690428-yealink-voip-phone-set-up/05.png" />

You will know you are in the right place to proceed when your screen displays the login page as shown in the image below.

<img src="https://mintcdn.com/fieldpulse/xwPwr8uE60bRxuE9/static/images/_api/11690428-yealink-voip-phone-set-up/06.png?fit=max&auto=format&n=xwPwr8uE60bRxuE9&q=85&s=e2a367ccf5c9696e28ff35b1e73260af" alt="The Yealink web interface login page" width="1211" height="1079" data-path="static/images/_api/11690428-yealink-voip-phone-set-up/06.png" />

## Step 5

After logging in, click on the *Account* tab from the menu on the left side of your screen, then select the *Register* subtab. Under the *SIP Server 1* heading, in the *Server Host* field is where you will enter the *SIP Server #1* information from your Engage Settings.

<img src="https://mintcdn.com/fieldpulse/xwPwr8uE60bRxuE9/static/images/_api/11690428-yealink-voip-phone-set-up/07.png?fit=max&auto=format&n=xwPwr8uE60bRxuE9&q=85&s=588fe5d20a18a6ff890575d7fec63388" alt="The Account tab Register subtab in the Yealink interface" width="2854" height="1684" data-path="static/images/_api/11690428-yealink-voip-phone-set-up/07.png" />

<img src="https://mintcdn.com/fieldpulse/xwPwr8uE60bRxuE9/static/images/_api/11690428-yealink-voip-phone-set-up/08.png?fit=max&auto=format&n=xwPwr8uE60bRxuE9&q=85&s=0f37f0f363897eb6fabacaad3876296b" alt="Entering the SIP Server 1 host in the Yealink Register subtab" width="2564" height="1298" data-path="static/images/_api/11690428-yealink-voip-phone-set-up/08.png" />

​

## Step 6

Also, input the *SIP Server #1* information from your Engage Settings in the *Outbound Proxy Server 1* field.

<img src="https://mintcdn.com/fieldpulse/xwPwr8uE60bRxuE9/static/images/_api/11690428-yealink-voip-phone-set-up/09.png?fit=max&auto=format&n=xwPwr8uE60bRxuE9&q=85&s=dad1733ea02aec064c9187522f2b688a" alt="Entering SIP Server 1 in the Outbound Proxy Server 1 field" width="2506" height="1470" data-path="static/images/_api/11690428-yealink-voip-phone-set-up/09.png" />

## Step 7

While in the *Register* subtab, under the *SIP Server 2* heading, in both the *Server Host* field and the *Outbound Proxy Server 2* field is where you will enter the *SIP Server #2* information from your Engage Settings.

Also, be sure to toggle on the *Enable Outbound Proxy Server* option. In the *NAT* field, you will need to click into the drop down menu and select *STUN.*

<img src="https://mintcdn.com/fieldpulse/xwPwr8uE60bRxuE9/static/images/_api/11690428-yealink-voip-phone-set-up/10.png?fit=max&auto=format&n=xwPwr8uE60bRxuE9&q=85&s=a6df0f289ff0efca6f1e592fc7608906" alt="Configuring SIP Server 2 and NAT settings in the Yealink Register subtab" width="2580" height="1466" data-path="static/images/_api/11690428-yealink-voip-phone-set-up/10.png" />

## Step 8

To export the information from your browser prior to uploading it onto your VoIP phone, navigate to the *Settings* tab from the menu on the left side of your screen, then select the *Configuration* subtab. Under the *CFG Configuration* heading, ensure that *All Settings* is selected in the drop down menu next to the *Export CFG Configuration File* field then press the blue *Export* button.

<Note>
  ⭐ **FieldPulse Pro Tip:** Please ensure that each configuration file you export is named specifically according to the model of the VoIP phone you are using. This will assist both you and our team in easily identifying and managing these files. (Example: `Yealink_T-54W_YOUR COMPANY NAME_DATE`)
</Note>

<img src="https://mintcdn.com/fieldpulse/xwPwr8uE60bRxuE9/static/images/_api/11690428-yealink-voip-phone-set-up/11.png?fit=max&auto=format&n=xwPwr8uE60bRxuE9&q=85&s=7ee4949585d9f45a16dd0086d73ecec2" alt="The Configuration subtab CFG export settings in the Yealink interface" width="2500" height="1300" data-path="static/images/_api/11690428-yealink-voip-phone-set-up/11.png" />

## Step 9

To import the information onto your VoIP phone, navigate to the *Settings* tab from the menu on the left side of your screen, then select the *Configuration* subtab. Under the *BIN Configuration* heading, in the Import Configuration field attach the file you exported above in step 7. Then press the blue Import button.

<img src="https://mintcdn.com/fieldpulse/xwPwr8uE60bRxuE9/static/images/_api/11690428-yealink-voip-phone-set-up/12.png?fit=max&auto=format&n=xwPwr8uE60bRxuE9&q=85&s=e3af120a5b55b3355ba4584f31d99324" alt="Importing the configuration file in the Yealink BIN Configuration section" width="2856" height="1684" data-path="static/images/_api/11690428-yealink-voip-phone-set-up/12.png" />

***

**Have additional questions?**

*Contact us at [support@fieldpulse.com](mailto:support@fieldpulse.com) or use the chat feature in the bottom right corner of your screen.*
