> ## Documentation Index > Fetch the complete documentation index at: https://help.fieldpulse.com/llms.txt > Use this file to discover all available pages before exploring further. # Blocking a Phone Number > Stop unwanted calls and texts by blocking contacts, customers, or unknown numbers for you and your whole team. Blocking numbers in the Engage system is a straightforward process that can help streamline your communication by filtering out unwanted calls and messages. This feature allows you to block contacts, customers, and unknown numbers, enhancing focus and productivity for you and your team. ## How Blocking Works Once a number is blocked in Engage, neither you nor anyone on your team can contact that number via SMS or phone calls, and vice versa. This ensures that all communications with blocked numbers are halted. *** # **Step-by-Step Guide to Blocking Numbers:** ## 1. Via Conversation \- Navigate to the conversation thread in your Engage app. \- Click on the block icon located in the top right corner of the screen. \- Confirm your action when prompted to block the number. Phone Line Lead Source shown in Engage reporting ### 2. Via List Views \- Go to any list view such as calls or voicemails. \- Select a number by clicking on it. \- Click the block icon visible on the call log detail or voicemail page. Block icon in the top right of an Engage conversation thread ### 3. For Customers \- Access a customer's details. \- Use the block option provided to prevent any communication. Blocking a number from the call log detail in a list view ## Managing Blocked Numbers * To view or unblock numbers, navigate to the ‘Blocked Contacts’ section in your Engage settings. * This area will display all blocked numbers, and you can use the search function to quickly find a specific number. [Block Numbers Now](https://engage.fieldpulse.com/settings/blocked-contacts) Block option on a customer's details in Engage * Numbers can be unblocked by selecting them and confirming your choice to allow communication again. Blocked Contacts section with search in Engage settings *** # Additional Tips * You can add numbers directly to the blocked list even if they have not previously contacted you or if they are not saved in your contacts. This is useful for preemptively blocking known spam numbers. * There is no limit to the number of numbers you can block. *** # Video Tutorial