> ## Documentation Index
> Fetch the complete documentation index at: https://help.fieldpulse.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Service Agent Mobile App Overview
> See what Service Agents can do in the FieldPulse mobile app — schedule, jobs, assigned customers, sales, and timesheets, shaped by admin permissions.
> **Who uses this:** Service Agents — what you can see and do depends on the permission settings your Administrator or Team Manager sets. **Availability:** [FieldPulse mobile app](https://www.fieldpulse.com/features/mobile-app) on iOS (Apple App Store) and Android (Google Play Store).
If you're a Service Agent, the FieldPulse mobile app is where you run your day in the field — see your schedule, work your assigned jobs, reach the customers tied to your work, create estimates and invoices, and clock your time.
## Overview
This overview is for **Service Agents** — the field role that works assigned jobs on the mobile app and can create customers, estimates, and invoices within the limits an Administrator or Team Manager sets.
As a Service Agent, your manager or admin sets your permission settings. If you don't have access to something in this article, contact your manager to adjust your FieldPulse permission settings.
Here is how the Service Agent view compares with the other mobile roles:
* **Service Agents** see the app scoped to their own work — the schedule, jobs, and customers tied to what they're assigned. This article covers that view.
* **Administrators and Team Managers** see the schedule for the whole team, and their Work and Sales tabs add projects, maintenance agreements, payments, purchase orders, and the company's full customer list. See [Mobile App Overview: Admins and Team Managers](/getting-started/mobile-app/admins-team-managers).
* **Limited Agents** get a narrower view — they can view their schedule and the job records they're assigned to and use timesheets, but they cannot change a job's status. See [Limited Agent Mobile App Overview](/getting-started/mobile-app/limited-agents).
For the full definition of each role and the permissions behind it, see [User Roles and Permissions Details](/settings/users-teams/user-roles).
To get the app, download **FieldPulse** from the Apple App Store (iPhone or iPad) or the Google Play Store (Android phone or tablet) and log in with your credentials. For a printable one-pager that walks through running a job from dispatch to getting paid in 6 steps, download the [Mobile App Quick Start PDF](https://drive.google.com/file/d/1iSRF9Q_yCtD01TE2ar2pQTn-7Po1LnRk/view).
## Video walkthrough
Watch a short video tour of the Service Agent view of the mobile app, then read the sections below for the details.
## How it works
The FieldPulse mobile app puts your day on five tabs in the bottom menu — **Schedule**, **Work**, **Customers**, **Sales**, and **Timesheets**. **Full Menu** opens the same areas along with your **Pulse Dashboard**.
### Dashboard
Open your dashboard by tapping **Full Menu**, then **Pulse Dashboard** at the top of the screen.
From the dashboard you can:
* Edit your profile in the top right corner.
* See your jobs for the day.
* Clock in and clock out.
* Jump to **Schedule**, **Work**, **Customers**, **Sales**, and **Timesheets** from the bottom menu.
### Schedule
The **Schedule** tab shows a list of your jobs, with four ways to view them:
| **View** | **What it shows** |
| ------------ | ----------------------------------------- |
| **List** | Your assigned jobs by day, week, or month |
| **Calendar** | Your jobs in a weekly calendar format |
| **Dispatch** | Your jobs in a dispatch-style layout |
| **Map** | Your jobs plotted on a map |
From any view, tap a job to change its status, clock in, add a comment, or call or email the customer.
Use the month picker to jump directly to any month and year in the **List** or **Calendar** view, instead of paging through one month at a time: tap the month and year shown at the top of the screen, then select the year and month you want to view.
To show more detail on each job tile on your schedule, customize your tile:
1. From the **List** view, tap the three dots in the top right corner of your screen.
2. Tap **Customize Job Tile**.
3. Select **Custom Job Tile Layout**, then tap **Select Fields to Display**.
4. Use the check boxes to select the fields to show on your job tiles, then tap the green **Save Fields** button.
5. When the app returns you to the **Customize Job Tile** screen, tap the green **Save Settings** button.
### Work
The **Work** tab is where you view jobs and subtasks.
Tap **Jobs** to sort your jobs by **All**, **Open**, **Closed**, or **Tasks**, and tap any job to change its status, clock in, add a comment, or call or email the customer. Use the three dots in the top right corner of your screen to filter by service status or hide recurring jobs.
### Customers
The **Customers** tab shows only the customers you are assigned to or have a job for — not the company's full customer list. Tap **Create New** to add a new customer.
### Sales
The **Sales** tab is where you view or create estimates, invoices, and material lists, work with your pricebooks (add-on) and variant proposals, and build dynamic proposals (add-on).
### Timesheets
The **Timesheets** tab is where you clock in and out for the day. Some teams have both general and job-tracking timesheets enabled. To review past timesheets, select the day or week you want to see.
## Availability
The FieldPulse mobile app runs on iOS — download it from the Apple App Store for iPhone or iPad — and on Android — download it from the Google Play Store for Android phones and tablets. The mobile app is currently available in English only, regardless of the country where it is used.
What a Service Agent can see and do in the app is shaped by the permission settings an Administrator or Team Manager configures, including [Setting Up Schedule Visibility](/scheduling-dispatch/availability/schedule-visibility-settings), which restricts which assigned jobs appear on a Service Agent's schedule.
## Related articles
* [Mobile App Overview: Admins and Team Managers](/getting-started/mobile-app/admins-team-managers)
* [Limited Agent Mobile App Overview](/getting-started/mobile-app/limited-agents)
* [User Roles and Permissions Details](/settings/users-teams/user-roles)
* [Setting Up Schedule Visibility](/scheduling-dispatch/availability/schedule-visibility-settings)
## Related topics
- [Limited Agent Mobile App Overview](/getting-started/mobile-app/limited-agents.md)
- [Mobile App Basics](/getting-started/mobile-app/index.md)
- [Mobile App Overview: Admins and Team Managers](/getting-started/mobile-app/admins-team-managers.md)
- [Welcome to FieldPulse](/getting-started/welcome/overview.md)