> ## Documentation Index > Fetch the complete documentation index at: https://help.fieldpulse.com/llms.txt > Use this file to discover all available pages before exploring further. # Ruby Receptionist Overview > See how Ruby Receptionist's live, US-based virtual receptionists answer calls sent from your FieldPulse Engage line, qualify leads, and book jobs. > **Who uses this:** Business owners and Admins deciding how customer calls get answered; sending an Engage line to Ruby takes access to that line's routing settings. **Availability:** Requires a Ruby Receptionist subscription. Ruby's receptionists are 100% US-based and available 24/7/365. Being responsive when customers call is essential for a service business, but a dedicated receptionist is not always practical for a small team. Ruby Receptionist gives you live, US-based virtual receptionists who qualify leads, book appointments, and place outbound calls on your behalf, so a real person answers when your crew is on a job. ## Overview Ruby Receptionist provides phone, SMS, and live chat coverage for your business: * Lead qualification and intake * Appointment scheduling and outbound call assistance * A hosted VOIP phone app * Available 24/7/365, 100% US-based Ruby's receptionists are bilingual and hold conversations in English or Spanish. With Ruby, a real person represents your business on the line, which helps callers pick you for their project, become repeat customers, and recommend you to their friends and family. ## Video walkthrough