> ## Documentation Index
> Fetch the complete documentation index at: https://help.fieldpulse.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Maintenance Agreements: What Your Customer Sees

> Preview the automatic service reminder email clients get before a maintenance visit, and see which text and timing you control.

# Overview

When a customer has an upcoming maintenance visit, FieldPulse can send them an automatic reminder so nothing catches them off guard. This article covers what that reminder email looks like from the customer's perspective.

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# Maintenance Agreement Reminders

When a customer has a Maintenance Agreement, FieldPulse can automatically send them a service reminder email ahead of their upcoming visit. You write the message once, set the timing, and FieldPulse handles the rest.

<img src="https://mintcdn.com/fieldpulse/pPwPJybzvhu1lYfd/static/images/_api/15193268-maintenance-agreements-what-your-customer-sees/01.png?fit=max&auto=format&n=pPwPJybzvhu1lYfd&q=85&s=32d913b7a9ec0605760ecda7cc810063" alt="Maintenance agreement service reminder email sent to the customer" width="1954" height="1078" data-path="static/images/_api/15193268-maintenance-agreements-what-your-customer-sees/01.png" />

**What's configurable:** Reminder email body text, email subject, reminder timing (how far in advance to send), and which internal team members also receive a copy.

<Note>
  To learn more about Maintenance Agreement reminders, click [the maintenance agreement reminders guide](/using-fieldpulse/work/maintenance-agreements#h_b9f9943e4b)
</Note>

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**Have additional questions?**

*Contact us at [support@fieldpulse.com](mailto:support@fieldpulse.com) or use the chat feature in the bottom right corner of your screen.*