> ## Documentation Index > Fetch the complete documentation index at: https://help.fieldpulse.com/llms.txt > Use this file to discover all available pages before exploring further. # Offline Mode Overview > See what the FieldPulse mobile app can do without a signal, how offline changes sync back when you reconnect, and how to open offline mode manually. > **Who uses this:** Admins, Team Managers, and Service Agents. **Availability:** Mobile app only · All regions. Offline mode keeps the [FieldPulse mobile app](https://www.fieldpulse.com/features/mobile-app) working when your techs lose signal — in a basement, a mechanical room, or out past cell range. The app switches to offline mode on its own when it loses its connection or the device goes into Airplane Mode, saves everything your tech creates or edits locally on the device, and syncs it all back to your account automatically once the device reconnects. No extra steps. ## Overview The workflow breakdown offline mode solves is the dead zone: a tech finishes a job with no signal, the paperwork waits until they drive back into coverage, and the office is left guessing in the meantime. Offline mode closes that gap. While offline, the mobile app gives your team a cached set of recent records to view and edit and lets them create new drafts, then reconciles everything when the signal comes back. This page is the capability reference — the single place to see what works offline across FieldPulse. Each feature's exact offline behavior also lives on that feature's own page; those pages are linked under Related articles. A few things hold true everywhere in offline mode: * The app switches to offline mode automatically when it loses internet or the device is in Airplane Mode. That includes opening the app for the first time that day without a connection — the app launches directly into offline mode instead of getting stuck loading, so you can keep working right away. * Anything created or edited offline is saved locally on the device. * Changes sync automatically when the device reconnects — no manual push required. * Offline mode is available to Admins, Team Managers, and Service Agents. ## What works offline Support varies by record type. In the table below, **Yes** means fully supported, **Limited** means partial support with the caveats noted, and **No** means the action is not available until you reconnect. | **Record type** | **View existing** | **Create new** | **Edit existing** | **Cache limits & notes** | | ------------------ | ------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | **Customers** | Yes — customers linked to your cached jobs and projects | No — create new customers once back online | Limited — edit linked custom forms (up to 200 per record type) | Customer records cache automatically when tied to your scheduled jobs and projects. All edits sync on reconnect. | | **Jobs** | Yes — cached for 1 week | No — create new jobs once back online | Yes — add notes, upload up to 50 photos at a time, change Custom Status Workflow | Edit linked custom forms (up to 200 per record type) and create unlimited new draft forms. All changes sync automatically on reconnect. | | **Projects** | Yes — cached for 1 week | No — create new projects once back online | Limited — edit linked custom forms (up to 200 per record type) | Linked customer and job records cache alongside projects. Updates sync on reconnect. | | **Custom forms** | Yes — up to 600 total (200 each for jobs, projects, and customers) | Yes — create unlimited new draft forms | Yes — edit any of the 600 cached forms | Up to 20 custom form templates are available offline. All drafts and edits sync on reconnect. | | **Estimates** | Yes — up to 600 cached estimates and invoices combined | Limited — new drafts can't be previewed, signed, or converted to an invoice until back online | Yes — preview, collect signatures, and update status on cached estimates | Up to 100 estimate templates and 10,000 cached line items. Search by title, ID, or customer name in list view. | | **Invoices** | Yes — up to 600 cached estimates and invoices combined; payment records are view-only | Limited — new drafts can't be previewed or signed until back online | Yes — preview, collect signatures, and update status on cached invoices | Up to 100 invoice templates and 10,000 cached line items. Payment collection is unavailable offline and resumes once reconnected. Deduct inventory from this record. | | **Material lists** | Yes — up to 300 cached records, prioritized by recent use and your weekly schedule | Yes — create new material lists linked to cached customers, jobs, or projects | Yes — edit cached lists; add line items, tags, internal/transfer notes, and groupings; update status | Up to 10,000 cached line items, 100 bundles, and your material list templates. Add material list items to new or existing estimates and invoices. Deduct inventory from this record. | | **Timesheets** | Limited — your own time entries for the current day only | Yes — clock in and out on general timesheets and job timesheets | Yes — save and update your current-day time entries | Time entries can link to any job cached for the current day. Other team members' timesheets and prior days are available once reconnected. | ## How to open offline mode manually The app enters offline mode on its own when it loses signal, but you can also open offline mode manually: 1. In the FieldPulse mobile app, select your **profile icon** in the top-left corner of the screen. 2. Select **Offline Mode**. The FieldPulse mobile app schedule screen with the profile icon highlighted in the top-left corner The profile menu open in the FieldPulse mobile app with the Offline Mode option highlighted ## Notes & limitations * Offline mode is available in the mobile app only. * Offline mode is available to Admins, Team Managers, and Service Agents. * Cached data is a recent subset, not your whole account — jobs and projects are cached for 1 week, and each record type has its own caps (see the table above). * You cannot create new customers, and payment collection is unavailable, until the device reconnects. * Everything entered offline syncs automatically once the device is back online; you do not need to push it manually. ## Related articles * [Jobs & Projects Offline Mode Details](/jobs/jobs-tasks/offline-behavior) * [Custom Forms Offline Mode Details](/jobs/custom-forms/offline-behavior) * [Estimates & Invoices Offline Mode Details](/estimates-invoices/creating/offline-behavior) * [Material Lists Overview](/inventory-materials/material-lists/material-lists) — includes material lists' offline behavior * [Timesheets Offline Mode Details](/jobs/timesheets/offline-behavior) ## Related topics - [Material Lists Overview](/inventory-materials/material-lists/material-lists.md) - [Timesheets Offline Mode Details](/jobs/timesheets/offline-behavior.md) - [Material Lists Offline Mode Details](/inventory-materials/material-lists/offline-behavior.md) - [Jobs & Projects Offline Mode Details](/jobs/jobs-tasks/offline-behavior.md)