> ## Documentation Index > Fetch the complete documentation index at: https://help.fieldpulse.com/llms.txt > Use this file to discover all available pages before exploring further. # Card Fee Recovery > Pass card processing costs on to customers as an upfront flat fee or percentage shown clearly on the invoice. # What is Card Fee Recovery? Card fee recovery is a transparent method that allows you to recover card processing fees by adjusting your pricing structure. Instead of imposing a surcharge, you can set a flat fee or percentage that is communicated upfront to your customers. Card fee recovery emphasizes transparency by clearly displaying the costs associated with card payments on invoices. This practice ensures that your customers understand what they are paying for, eliminating hidden fees and fostering a more honest transaction environment. One of the standout features of this card fee recovery solution is its seamless integration with FieldPulse and QuickBooks. Designed specifically for your existing workflows, this solution requires no manual adjustments, workarounds, or tedious editing. You can activate it in seconds and watch it integrate effortlessly into your current invoicing and accounting processes, making it easier than ever to manage your transactions. *** # How to Initiate Card Fee Recovery To begin using Card Fee Recovery, follow these steps: 1. **Enable FieldPulse Payments**: * Navigate to *Company Settings*. * Select *Features & Plugins*. * On the *FieldPulse Payments* tile click *Enable*. * If you are currently using *[FieldPulse Payments Legacy](/using-fieldpulse/payments/start-here/fieldpulse-payments)*, select *Upgrade*. 2. **Express Your Interest**: * After enabling, reach out to us at **[payments@fieldpulse.com](mailto:payments@fieldpulse.com)** to express your interest in implementing Card Fee Recovery. *** # FAQs **What do I need to enable Card Fee Recovery?** You must have [FieldPulse Payments](/using-fieldpulse/payments/start-here/fieldpulse-payments) enabled to utilize this feature. **How will this look on an invoice?** When you enable Card Fee Recovery, each line item on an invoice will be increased by the fee rate you pass on to your customers, which is typically **3%**. The total of these adjusted line items will then be calculated, and tax will be applied to that subtotal. Your customer will see two different totals on the same invoice, whether presented via email, text, or in person: * **Total Card Price**: This shows the sum of all line items plus tax, reflecting the higher price when paying with a credit card. * **Total ACH or Cash Price**: This displays the sum of the base price of all line items (without the passed-on fees) plus tax, offering a discounted option for ACH or cash payments. Customers can then choose their preferred payment method, opting for either the higher card price or the discounted ACH/cash price. **How should I communicate this to my customers?** It is best to quote prices directly from the *Invoice Preview* page. You can choose one of the following methods: * Quote customers on the Total ACH/Cash price of your items by saying “our cash price for this job would be \$100”. * Quote customers on the higher Total Card Price by saying “our total price for this job is \$103, but you can get a discount if you choose to pay with ACH or cash”. **Can Card Fee Recovery be turned off for specific records?** At this time, the ability to turn off Card Fee Recovery is only available or applicable when you are emailing or sending an Estimate or Invoice link to your customer. When you process a payment on your end or on-site (for example, over the phone or in person), Card Fee Recovery is automatically applied by the payment processor or on the payment window regardless if you have turned on/off the option shown in the picture below. There isn’t currently a setting to disable it at the point of taking the payment, so the total would need to be adjusted manually if you don’t want the fee included. Card Fee Recovery FAQ section in FieldPulse payment settings **How does Card Fee Recovery apply to flat-amount deposit requests?** When a customer is sent a payment request for a flat dollar amount, for example, a \$1,000 deposit, card fees are baked into that amount rather than added on top. So instead of showing a Total Card Price of \$1,030, the customer sees \$1,000 as the Total Card Price, which already includes the card fee (approximately \$30), with the remaining \~\$970 representing the base amount. This is intentional: when you specify an exact deposit amount, FieldPulse respects that figure and won't charge your customer more than what you asked for. *** **Have additional questions?** *Contact us at [support@fieldpulse.com](mailto:support@fieldpulse.com) or use the chat feature in the bottom right corner of your screen.*