To add phone numbers to Engage, you can port in an existing phone number or purchase a new phone number.

If you want to port existing phone number(s) from a prior service provider to Engage, contact us using the chat feature or email us at Support@FieldPulse.com. We will then provide a Letter of Authorization (LOA) to facilitate the porting process. Your company is responsible for completing the LOA within a reasonable timeframe.
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​(Note: Porting phone numbers can take up to 30 days from when we receive your completed LOA.)
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​What to know about the porting time:

Please be sure to remove all call routing features (call forwarding, phone tree, sequential call ring, etc.) before requesting to port your phone number.

1-800 numbers cannot be ported into FieldPulse without a specific request. Please contact our Customer Success team for more information on the process of porting 1-800 and toll-free numbers into Engage.

If you'd like to purchase new phone number(s) for use in Engage, navigate to Settings and select Phone Numbers. You can then click Purchase Number to initiate the process.

You should confirm your country and proceed to select your area code.

Enter your area code and proceed to select a phone number.

Once you select a phone number, click on it, then press Reserve Number. The number will now be added to your Engage account.

If you don't like any of the three numbers that populate, you can close out and come back into the platform. Three new numbers will populate when you try again.

Will my service be disrupted while my number is porting?

No. Your phone number typically remains active and fully usable on your current carrier (the porting-out carrier) until the port is completed. You can continue to make and receive calls and texts as normal, and no service disruption should occur.

What happens during the final transfer of the number?

There is usually a brief transition window (minutes to a few hours) during the final cutover (Port Handoff). During this rare period, the number may not be reachable from all networks, and some calls may temporarily fail or go to voicemail.

What is the status of my number once the port is complete?

After Port Completion, the number is fully owned and serviced by Engage (the new carrier). All calls and messages will be handled by the Engage network, and your old carrier will automatically deactivate the number.

How long does the porting process take?

Porting a phone number can take up to 30 days from when your completed Letter of Authorization (LOA) is received.