QuickBooks Online Errors

"A project must be a sub-customer billed to its parent."

Edit the project (related customer) and link it to its parent customer.

"Cost estimate is not assigned to a valid project."

Open the estimate and select a valid project (related customer) before saving.

"Make sure all your transactions have a GST/HST rate before you save."

Edit each line item in the estimate/invoice and ensure it has a GST/HST rate selected then save item.

"Not a valid product or service name. Names must have at least one character and cannot include tabs, newlines or ':'."

Use a simple name with no symbols like ':' or extra spaces or returns.

"The action could not be completed because another user was creating, editing or deleting a transaction with inventory products at exactly the same time. Please try again in 30 min. If the issue persists, please contact Customer Support."

Someone has the same record open in QBO and it is preventing updates from FieldPulse to sync. Please close the record in QBO before making any new updates.

"This customer cannot be deleted because it is used on a recurring template."

The recurring invoice must be archived first before archiving the customer record.

"When you create an item, if Track Quantity on Hand is turned on, the item must be of type Inventory."

Change the item type to 'Inventory' to allow quantity tracking.

"You can’t change a bundle to another product or service type."

This item exists as a bundle in QBO and the item type can not be changed.

"You can't use # because # already exists. To make this change, you'll need to give one of the # a new, unique name."

Edit the name or number of the record to ensure it is unique.

"A project cannot contain sub-customers."

You cannot link a related customer to a project (related customer). Please link the customer to the appropriate parent customer record.

"An unexpected error occurred while accessing or saving your data. Please wait a few minutes and try again. If the problem persists, contact customer support."

Syncing is in progress -please wait a few minutes and try again. If the error persists please reach out to support.

"Another customer is already using this name and it cannot be merged because this customer has sub-customers."

A customer with related customers linked to it cannot be merged. You must reallocate the customers first before merging.

"Another user is currently accessing this company. Please try again."

Someone is making edits to the same record at the same time. Please close out of the record before making new edits.

"Enter a transaction amount that is 0 or greater."

The estimate or invoice total cannot be less than 0. Please adjust the item amounts or add additional items.

"Enter a transaction amount to continue."

The estimate or invoice cannot be empty. Please add additional items.

"Initial quantity on hand for an inventory item is required."

When creating an inventory item please set the initial inventory amount.

"Looks like you tried using an invalid or incorrect tax classification code. Try again with a different code."

Select a different tax rate from the options present and ensure that it is valid.

"Not a valid product or service name. Names must have at least one character and cannot include tabs, newlines or ':'."

Use a simple name with no symbols like ':' or extra spaces or returns.

"Please make the parent customer active first. Then you can make this sub-customer active."

You must make the parent customer active before making any related customers active.

"Please make the parent product or service active first. Then you can make this sub-product or service active."

You must make the parent item active before making any related items active.

"Select a date that's after the last transaction for this item."

The invoiced date must be after the item created date. Please adjust the invoiced date or edit the item date in QBO.

"Something this action required is no longer available. Another user may have deleted it. Please refresh your screen to see the current information."

The item/record you are using may have been archived by another user. Please make the item/record active again before using, use a different item, or create a new item/record.

"The account associated with this product or service has been deleted. Please undelete first or pick another one."

The sales or puchase account associated with this product or service has been deleted. Please undelete first or pick another one.

"The discount amount can't be greater than the subtotal."

The invoice amount cannot be less than 0.

"This customer cannot be deleted because it has one or more projects."

A customer with an active project in QBO or a related customer cannot be archived.

"This customer cannot be deleted because it has sub customers and non-zero balance."

A customer that has a related customer with open invoices cannot be archived.

"This name is being used by another vendor. Please use a different name. You can merge names only when their type (customer, vendor or employee) matches."

Customers and venders must have unique display names. Please use a different name.

"This needs to be active because it's the default product or service for sales."

You cannot delete this item/account because it is used as a default account in QBO.

"This transaction is matched to a downloaded transaction. If you want to change the account, you need to unmatch the transaction first."

The record cannot be edited from the FieldPulse side and must be edited from QBO.

"We're sorry, we can't save the sales tax you're trying to set up right now. Please try again later."

There is an error with the tax being applied to the line items. You must remove the items from the record and add them again to correct the tax.

"Were sorry, QuickBooks encountered an error while calculating tax. Try reselecting the tax rate or reentering the product/service item and saving the form again."

There is an error with the tax being applied to the line items. You must remove the items from the record and add them again to correct the tax.

"When you create an item, if Track Quantity on Hand is turned off, the item cannot be of type Inventory."

You cannot have an inventory item without tracking the inventory amounts. Please select the item type product - non-inventory.

"You are not allowed to modify the quantity of an inactive inventory item."

You cannot edit the inventory amount of a deactivated item. Please make the item active first.

"You can’t create or modify a transaction with a date that comes before you started tracking quantity on hand for the following: MISC material."

This means you started tracking inventory after the invoice was invoiced. Inventory tracking start date must be changed in QBO to be before the invoiced date or invoiced date must be after the inventory tracking start date.

"You can’t delete or void this transaction because it was created before you started tracking quantity on hand for the following: #"

This means you started tracking inventory after the invoice was invoiced. Inventory tracking start date must be changed in QBO to be before the invoiced date or invoiced date must be after the inventory tracking start date.

"You must enter the email address for this customer in order to email statements."

Please add the email address to the customer record.

"You must set a transaction amount."

The invoice amount cannot be blank or less than 0.

"You need to activate this item before updating the quantity."

You cannot update the inventory of a deactivated item. Please make the item active first.

"Account Period Closed - The account period has closed. Txn Date=# is before book closing date=#"

The accounting period has been closed in QBO. FieldPulse cannot sync any updates to QBO for this date range. Please unlock the accounting period if you wish to make updates to these records in FieldPulse. Or you must make these changes in QBO.

"Account Period Closed, Cannot Update Through Services API - The account period has closed and the account books cannot be updated through through the QBO Services API. Please use the QBO website to make these changes."

The accounting period has been closed in QBO. FieldPulse cannot sync any updates to QBO for this date range. Please unlock the accounting period if you wish to make updates to these records in FieldPulse. Or you must make these changes in QBO.

"Authorization Failure", "AuthorizationFailure: --11014-You do not have access to use QuickBooks Online. statusCode: 401"

The account does not have permission to access QBO. Please ensure the account you used to connect QBO to FieldPulse is active and has admin permissions.

"Authorization Failure", "AuthorizationFailure: Unknown Error during Authentication, statusCode: 500"

FieldPulse and QBO have become disconnected. You will need to disable QBO and enable again.

"Cannot Change Who Customer Bills With Error", "Cannot Change Who Customer Bills With Error : You cannot change who this customer bills with because there are invoices for the parent that include charges for this customer, or there are payments from the parent that pay off invoices for this customer. Delete all payments or invoices to this customer's parent which link to this customer."

You cannot unlink the parent-child relationship because there are payments on the parent customer applied to invoices for the related customer in QBO. Delete all payments or invoices to this customer's parent which link to this customer in QBO.

"Cannot Delete Object", "Cannot Delete Object : You can't make this customer inactive because it has sub customers."

You cannot archive the parent customer if it has active related customers. Please archive the child customers first.

"Delete Customer Has Unbilled Expenses Error", "Cannot delete Customer. : This customer cannot be deleted because there are unbilled charges for this customer."

Please remove these charges or close them out in QBO before archiving the customer.

"Delete List Has Balance Error", "The entity you are trying to delete has an open balance. : This customer can't be deleted because it has a non-zero balance."

Please remove any open invoices or close them out in QBO before archiving the customer.

"Deposited Transaction cannot be changed", "This transaction has been deposited. If you want to change or delete it, you must edit the deposit it appears on and remove it first"

The payment has already been deposited in QBO. To edit it, you must do so in QBO.

"Duplicate Name Exists Error - The name supplied already exists. : Another entity is already using this name. Please use a different name."

You cannot have two customers or vendors with the same display name. Please choose a different name or add an abbreviation on the end of the display name.

"Duplicate Name Exists Error - The name supplied already exists. : Another Product name already exists is already using this name. Please use a different name."

You cannot have two items with the same name. Please choose a different name or add an abbreviation on the end of the name.

"Duplicate Name Exists Error", "The name supplied already exists. : #"

You cannot have two items with the same name. Please choose a different name or add an abbreviation on the end of the name.

"Feature Not Supported Error", "Feature Not Supported Error : We're sorry. This feature is not included in your QuickBooks Online # subscription."

You do not have this feature enabled in QBO. You may be trying to create inventory items in FieldPulse, but do not have the capability to use inventory in QBO and therefore these items will not sync.

"Invalid account type used", "Invalid account type: For an inventory product, the expense account must have Account Type: 'Cost of Goods Sold' and Detail Type: 'Supplies and Materials.'"

Please check your chart of accounts in QBO and ensure you are using the appropriate expense/sales account. For a product-inventory item, the expense/purchase account must have Account Type: 'Cost of Goods Sold' and Detail Type: 'Supplies and Materials'.

"Invalid account type used", "Invalid account type: For an inventory product, the income account must have Account Type: 'Income' and Detail Type: 'Sales of Product Income.'"

Please check your chart of accounts in QBO and ensure you are using the appropriate expense/sales account. For a product-inventory item, the income/sales account must have Account Type: 'Income' and

Detail Type: 'Sales of Product Income'.

"Invalid Company Status", "Subscription period has ended or canceled or there was a billing problem : Unexpected user error. ( -10601 )"

Your QBO account subscription has ended or been canceled. Please correct in QBO.

"Invalid Company Status", "Subscription period has ended or canceled or there was a billing problem : Your trial or subscription may have ended, or there may be a billing problem. To check the status of your subscription, go to your android device and tap Play Store icon. In the menu tap My Apps > Subscriptions > QuickBooks Online."

Your QBO account subscription has ended or been canceled. Please correct in QBO.

"Invalid Customer - The customer you have specified has been deleted. You cannot create or edit a transaction with a deleted client/customer."

Please make sure that the customer associated with the record you are trying to sync is active before trying to sync any related records. Unarchive the customer in QBO or FieldPulse and allow it to resync before attempting to sync any related records.

"Invalid Email Address format - Email Address does not conform to the syntax rules of RFC 822. Supplied value:#"

Ensure the email is in the correct format. For example, "name@example.com"

"Invalid ID", "Id should be a valid number. Supplied value:#"

Please reach out to support if you see this error.

"Invalid Reference Id - Invalid Reference Id : #"

You're trying to use a reference (like an account, item, or customer ID) that is either inactive, deleted, or no longer valid within the system. Please make sure the related record is active and synced before trying to sync other related records.

"Invalid Reference Id - Invalid Reference Id : Class assigned to this transaction has been deleted. Before you can modify this transaction, you must restore #"

Please the record in QBO and ensure the record you are trying to use is active in QBO.

"Invalid Reference Id - Invalid Reference Id : This account has been deleted."

Please check your chart of accounts in QBO and ensure the account you are trying to use is active in QBO.

"Invalid Reference Id", "Invalid Reference Id : An item in this transaction is set up as a category instead of a product or service."

This Item exists as a category in QBO and therefore cannot be used on an estimate or invoice. Please replace this item with a product or service type item.

"Invalid Reference Id", "Invalid Reference Id : Categories cannot be used in transactions."

This Item exists as a category in QBO and therefore cannot be used on an estimate or invoice. Please replace this item with a product or service type item.

"Invalid Reference Id", "Invalid Reference Id : Customer assigned to this transaction has been deleted. Before you can modify this transaction, you must restore #"

Please make the customer associated with the record you are trying to sync is active first before trying to sync any related records. Unarchive the customer in QBO or FieldPulse and allow it to resync before attempting to sync any related records.

"Invalid Reference Id", "Invalid Reference Id : Product/Service assigned to this transaction has been deleted. Before you can modify this transaction, you must restore #"

Please make the item associated with the record you are trying to sync is active first before trying to sync any related records. Unarchive the item in QBO or FieldPulse and allow it to resync before attempting to sync any related records.

"Invalid Type - Invalid Type : Item of type Inventory cannot be changed to Service item type"

An inventory item cannot be changed to another item type. You must create a new item.

"Invalid Type", "Invalid Type : Item of type Inventory cannot be changed to Non-inventory item type"

An inventory item cannot be changed to another item type. You must create a new item.

"Item # sync failed!"

The item on the invoice is not synced. The item must be synced before the invoice can sync. Please navigate to the item and try resyncing it.

"Item is a category!"

This Item exists as a category in QBO and therefore cannot be used on an estimate or invoice. Please replace this item with a product or service type item.

"No name provided", "Title, GivenName, MiddleName, FamilyName, DisplayName, Suffix - one of these must be non-empty."

The name field cannot be empty. Please fill in one of the required fields.

"Number out of range", "The number is not within supported range. Min:# Max:# supported. Supplied value:#"

Please adjust the record name to be within the character length limit.

"Object Not Found - Object Not Found : Another user has deleted this transaction."

The record you are trying to use has been deleted. Please undelete it before trying to sync the record.

"Object Not Found", "Object Not Found : Something you're trying to use has been made inactive. Check the fields with accounts, customers, items, vendors or employees."

The record you are trying to use has been deleted. Please undelete it before trying to sync the record.

"Parent Cannot Be Child", "Parent Cannot Be Child : This item cant be a sub-item of itself."

You cannot link a customer to itself. Please link to a different customer.

"Project records sync disabled"

This records exists as a project in QBO and you currently have the option to sync projects disabled. If you would like to sync projects please reach out to support to enable the QBO project sync

"QuickBooks side does not have record with such ID to be resynced!"

The record has been deleted in QBO. Please re-active the record in QBO or reach out to support for assistance in removing from FieldPulse.

"Related Class # sync failed!"

The class you are trying to use is not synced. Please ensure that the class is active in QBO or create a new class.

"Related Customer # sync failed!"

The Customer associated with this invoice is not synced and must be synced before syncing this invoice record. Please navigate to the related customer and click sync with QuickBooks.

"Related Invoice # sync failed!"

The Invoice associated with this payment is not synced and must be synced before syncing this payment record. Please navigate to the invoice and click sync with QuickBooks.

"Related Parent Customer # sync failed!"

The parent customer must be synced before trying to sync the related child customer. Please navigate to the parent customer record and click sync with QuickBooks.

"Related Project records sync disabled"

This records exists as a project in QBO and you currently have the option to sync projects disabled. If you would like to sync projects please reach out to support to enable the QBO project sync.

"Required param missing, need to supply the required value for the API", "Required parameter # is missing in the request"

Please reach out to support if you see this error.

"Stale Object Error - Stale Object Error : You and another user were working on this at the same time. Another user finished before you did, so your work was not saved."

Your edits were not saved because someone had the same record open in QBO at the same time. Please close out of the record in QBO or FieldPulse before making further edits.

"String length is either shorter or longer than supported by specification - String length specified does not match the supported length. Min:# Max:# supported. Supplied length:#"

Please adjust the record name to be within the character length limit.

"There is a duplicated records in FieldPulse database!"

You have a duplicate record with the same name in FieldPulse. Please change the name of one of these duplicate records before trying to sync this record.

"There is a multiply entities by this criteria"

You have a duplicate record with the same name in FieldPulse. Please change the name of one of these duplicate records before trying to sync this record.

"There is a multiply records in QuickBooks!"

You have a duplicate record with the same name in FieldPulse. Please change the name of one of these duplicate records before trying to sync this record.

"There is already synced record present in FieldPulse database related to another instance on QBO side", "Record id: # (name = #)"

You have a duplicate record with the same name in FieldPulse. Please change the name of one of these duplicate records before trying to sync this record.

"There is no income account associated with the item.", "There is no income account associated with the item #. Is it marked for sale, and has an income account associated with it?"

The item is missing the income/sales account. Please navigate to the item in the item list and then select a sales account and save.

"Transaction date is prior to start date for inventory item - Transactions with inventory (QOH) products cant be dated earlier than the Inventory Start Date for the product"

This means you started tracking inventory after the invoice was invoiced. Inventory tracking start date must be changed in QBO to be before the invoiced date or the invoiced date must be after the inventory tracking start date.