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User Profile Photo Messages

Let your customers know who to expect! You can send the assigned user’s profile photo along with a customer communication SMS in the FieldPulse mobile app. This is available when sending SMS via your native phone, and can’t be used with automatic communication triggers at this time. When on the Customer record, select the green Actions button. Map showing the customer's address GPS coordinates on the mobile app After selecting the green Actions button, locate where it says Send Customer Communication. Customer record with the green Actions button on the mobile app Select Send Customer Communication, then select the SMS template you’d like to send. Select Include Profile Photo, then click Send from Phone. Send Customer Communication with SMS template and Include Profile Photo option

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Trip Tracking Messages

Did you know you can send a text to your customers when you’re on the way, sharing your real time vehicle location and ETA? To send a location tracking text, begin by clicking on the job you’re heading to. Untitled step Once on the job record, select Actions. Untitled step Now, click on Send Customer Communication. Untitled step To send a location tracking and ETA message, select SMS then Send Trip Tracking SMS to Customer. Untitled step If this is your first time sending a trip tracking message, you’ll be able to create and save a default trip tracking message. When you’re satisfied with the message, press Save. Untitled step You may receive a message regarding your location sharing settings like this one. FieldPulse needs to have access to your location in order to accurately share trip tracking information with your customer. Navigate to your device’s settings in order to enable location services. Untitled step You can now adjust the time estimate provided to your customer, as well as take a look at the message again before sending. Sending a customer SMS with the assigned user's profile photo attached You will be prompted to send the text either from the FieldPulse app or from your device’s messaging system. Please note that if you choose your device’s messaging system, the text will be sent from your phone number. You also can check the box if you would like to include a photo of your team member. Prompt to send trip tracking text from the FieldPulse app or device messaging

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Customer Experience

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Example trip tracking text

Device location settings prompt to enable location services for trip tracking

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Example trip tracking map

Example trip tracking text message received by a customer
Have additional questions? Contact us at support@fieldpulse.com or use the chat feature in the bottom right corner of your screen.

Related topics

Customer CommunicationsCustomer Notification PreferencesCommunicationsEngage OverviewSupplier Chat