If you're experiencing slow load times in FieldPulse, it may be a connectivity issue. Here are some troubleshooting steps to eliminate some possible causes.

Android App

  1. Switch between data and WiFi on your phone to see if this fixes the issue. If the issue only occurs when you’re using your data or on your home WiFi, it means one of your connections is slow.
  2. Shut down programs on your phone you aren’t using - you may have too many tabs or programs opened.
  3. Make sure your phone’s software is up to date: https://support.google.com/android/answer/7680439?hl=en
  4. Clear FieldPulse’s app cache: https://www.androidcentral.com/how-and-when-clear-app-cache-or-data-android
  5. Reinstall the FieldPulse app, which will automatically update your app to the latest version.
  6. Restart your phone

iOS (iPhone) App

  1. Switch between data and WiFi on your phone to see if this fixes the issue. If the issue only occurs when you’re using your data or on your home WiFi, it means one of your connections is slow.
  2. Shut down programs on your phone you aren’t using - you may have too many tabs or programs opened.
  3. Make sure your phone’s software is up to date: https://support.apple.com/en-us/HT204204
  4. Clear FieldPulse’s app cache on Android: https://www.androidcentral.com/how-and-when-clear-app-cache-or-data-android
  5. Reinstall the FieldPulse app, which will automatically update your app to the latest version
  6. Restart your phone

Web App

  1. Exit out of any unnecessary programs and windows.
  2. Clear your browser’s cache with a hard refresh: https://fabricdigital.co.nz/blog/how-to-hard-refresh-your-browser-and-clear-cache
  3. Clear your browser’s cookies and history.
  4. Make sure your browser is up to date.
  5. Disable add-ons on you’re not using on your browser.
  6. Try a different browser to see if the issue is only impacting one browser. If the issue isn’t occurring on both browsers, this means the cause is your original browser. Try reinstalling this browser.
  7. Restart your router - or unplug the box your internet is plugged into. You can learn how to do this here: https://www.lifewire.com/how-to-properly-restart-a-router-modem-2624570
  8. Move closer to your router or plug into it directly with an Ethernet cable.
  9. Disconnect other devices on your network (e.g. Firestick).
  10. Make sure your computer’s software is up to date.
  11. Switch between data and WiFi on your phone to see if this fixes the issue. If the issue only occurs when you’re using your data or on your home WiFi, it means one of your connections is slow.

If that doesn’t work, we’ll need to take a closer look at what’s going on and need the following information:

Device You’re On: Windows, Mac, Android, iPhone

Phone Brand: If applicable - e.g. iPhone 6, Samsung Galaxy a50

Operating System/Software Version: (ex. Windows 7, iOS 13.4.1)

Carrier/Internet Service Provider: (e.g Verizon, Windstream)

And we’ll need you to do a speed test on the device you’re experiencing issues on here: https://www.speedtest.net/ and provide us with the following numbers-

Ping:

Download:

Upload:

You can click the blue chat button to share this info with us in a chat. We're here to help if you need assistance on any of these steps!

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