If you're experiencing slow load times in FieldPulse, it may be a connectivity issue. Here are some troubleshooting steps to eliminate some possible causes.
Android App
Switch between data and WiFi on your device to see if this fixes the issue. If the issue only occurs when you’re using data or WiFi, it means one of your connections is slow.
Shut down apps on your device you aren’t using - you may have too many tabs open.
Make sure your device's software is up to date.
Clear FieldPulse’s app cache: learn more here.
Reinstall the FieldPulse app, which will automatically update your app to the latest version.
Restart your device.
iOS App
Switch between data and WiFi on your device to see if this fixes the issue. If the issue only occurs when you’re using data or WiFi, it means one of your connections is slow.
Shut down programs on your device you aren’t using - you may have too many tabs open.
Make sure your device's software is up to date.
Clear FieldPulse’s app cache: learn more here.
Reinstall the FieldPulse app, which will automatically update your app to the latest version.
Restart your device.
Web App
Exit out of any unnecessary programs and windows.
Clear your browser’s cache, cookies, and history.
Make sure your browser and computer software is up to date.
Disable add-ons on you’re not using on your browser.
Try a different browser to see if the issue is only impacting one browser. If the issue isn’t occurring on both browsers, this means the cause is your original browser.
Restart your router, unplug the box your internet is plugged into, move closer to your router, or plug into it directly with an Ethernet cable.
Disconnect other devices on your network (e.g. Firestick).
Switch between data and WiFi on your phone to see if this fixes the issue. If the issue only occurs when you’re using your data or on your home WiFi, it means one of your connections is slow.
If that doesn’t work, contact us at support@fieldpulse.com or use the chat feature in the bottom right corner of your screen. We’ll take a closer look at what’s going on and will need the following information:
Device You’re On: Windows, Mac, Android, iPhone
Phone Brand: If applicable - e.g. iPhone X, Samsung Galaxy A12
Operating System/Software Version: (ex. Windows 10, iOS 15.1)
Carrier/Internet Service Provider: (e.g Verizon, Windstream)
Have additional questions?
Contact us at support@fieldpulse.com or use the chat feature in the bottom right corner of your screen.