If you're experiencing slow load times in FieldPulse, it may be a connectivity issue. Here are some troubleshooting steps to eliminate some possible causes.
Android App
Switch between data and WiFi on your phone to see if this fixes the issue. If the issue only occurs when you’re using your data or on your home WiFi, it means one of your connections is slow.
Shut down programs on your phone you aren’t using - you may have too many tabs or programs opened.
Make sure your phone’s software is up to date: https://support.google.com/android/answer/7680439?hl=en
Clear FieldPulse’s app cache: https://www.androidcentral.com/how-and-when-clear-app-cache-or-data-android
Reinstall the FieldPulse app, which will automatically update your app to the latest version.
Restart your phone
iOS (iPhone) App
Switch between data and WiFi on your phone to see if this fixes the issue. If the issue only occurs when you’re using your data or on your home WiFi, it means one of your connections is slow.
Shut down programs on your phone you aren’t using - you may have too many tabs or programs opened.
Make sure your phone’s software is up to date: https://support.apple.com/en-us/HT204204
Clear FieldPulse’s app cache on Android: https://www.androidcentral.com/how-and-when-clear-app-cache-or-data-android
Reinstall the FieldPulse app, which will automatically update your app to the latest version
Restart your phone
Web App
Exit out of any unnecessary programs and windows.
Clear your browser’s cache with a hard refresh: https://fabricdigital.co.nz/blog/how-to-hard-refresh-your-browser-and-clear-cache
Clear your browser’s cookies and history.
Make sure your browser is up to date.
Disable add-ons on you’re not using on your browser.
Try a different browser to see if the issue is only impacting one browser. If the issue isn’t occurring on both browsers, this means the cause is your original browser. Try reinstalling this browser.
Restart your router - or unplug the box your internet is plugged into. You can learn how to do this here: https://www.lifewire.com/how-to-properly-restart-a-router-modem-2624570
Move closer to your router or plug into it directly with an Ethernet cable.
Disconnect other devices on your network (e.g. Firestick).
Make sure your computer’s software is up to date.
Switch between data and WiFi on your phone to see if this fixes the issue. If the issue only occurs when you’re using your data or on your home WiFi, it means one of your connections is slow.
If that doesn’t work, we’ll need to take a closer look at what’s going on and need the following information:
Device You’re On: Windows, Mac, Android, iPhone
Phone Brand: If applicable - e.g. iPhone X, Samsung Galaxy A12
Operating System/Software Version: (ex. Windows 10, iOS 15.1)
Carrier/Internet Service Provider: (e.g Verizon, Windstream)
And we’ll need you to do a speed test on the device you’re experiencing issues on here: https://www.speedtest.net/ and provide us with the following numbers-
Ping:
Download:
Upload:
If you need any help please email us at support@fieldpulse.com or live chat with us using the blue button in the bottom right corner.