As an administrator, you have the ability to restrict your service agent's schedule view. This can be beneficial for schedule simplicity, internal adjustments, or general schedule privacy.

Navigate to Company Settings, select User Accounts, then Users.

Select a user and press Edit.

You should then select User Feature Permissions and adjust the Schedule Visibility. The options include:

Further manage your team members' schedules by hiding or un-hiding jobs and site visits at your discretion, ensuring optimal control over assignments.

Navigate to Company Settings, then select Jobs. Remain on the General subtab.

Next, toggle on Ability to control visits visibility.

You will then need to choose your Default Visibility when you create a new job (Hidden or Un-Hidden), as well as choose which roles can hide and unhide jobs.​

The eye icon indicates whether a job is currently visible to the team members assigned to it. As shown below, the slashed eye icon indicates that a job is not visible.

To adjust the visibility, right click on the job to view this menu. Then select Un-Hide Job (or Hide Job) to adjust the visibility.

After selecting Un-Hide Job, the eye icon indicates that the job is now visible to the assigned user(s).