Did you know you can send a text to your customers when you're on the way, sharing your real time vehicle location and ETA?
To send a location tracking text, begin by clicking on the job you're heading to.
Once on the job record, select Actions.
Now, click on Send Customer Communication.
To send a location tracking and ETA message, select SMS then Send Trip Tracking SMS to Customer.
If this is your first time sending a trip tracking message, you'll be able to create and save a default trip tracking message. When you're satisfied with the message, press Save.
You may receive a message regarding your location sharing settings like this one. FieldPulse needs to have access to your location in order to accurately share trip tracking information with your customer. Navigate to your device's settings in order to enable location services.
You can now adjust the time estimate provided to your customer, as well as take a look at the message again before sending.
You will be prompted to send the text from the FieldPulse app or from your device's messaging system. Note that choosing your device's messaging system will send the text from your phone number.
Customer Experience
Example trip tracking text:
Example trip tracking map:
Video Tutorial
Have additional questions?
Contact us at support@fieldpulse.com or use the chat feature in the bottom right corner of your screen.