See how FieldPulse Operator AI covers the calls your office cannot answer, and find the guides for setup and the features it works with. Who uses this: Operator AI configuration is admin-only. Availability: Requires the Operator AI add-on.
Overview
Operator AI closes the gap that costs field service businesses the most work: the unanswered phone. The average field service business misses 27% of inbound calls, and 85% of those callers never try back. Operator AI covers the calls that arrive while the office is on another line, after hours, and on weekends.How it works
- In the Operator AI Portal: You set your company details, build your voice operator, configure rules, and review calls.
- In FieldPulse (Engage): You forward the calls you would otherwise miss to Operator AI, using your existing working hours and call routing.
Related articles
Set up- Setting Up Operator AI
- Setting Up Call Routing
- Setting Up Working Hours
- Setting Up the Booking Portal