Who uses this: Anyone who needs help from the FieldPulse support team. Availability: Staffed phone lines cover the United States and Australia.You can reach FieldPulse support three ways: email, phone, or live chat. Send an email at any time, and call or start a live chat during business hours in your region.
Overview
FieldPulse support gives you three ways to get a rep: email for anything that is not urgent, phone for the two staffed regional lines, and live chat from inside the web app. Use whichever channel fits the moment.Before you begin
- Check the FieldPulse Help Center and Getting Help, Reporting Issues & Requesting Features Overview first — many questions have a documented answer you can act on right away.
- When you contact support, have your account details and a clear description of what you were doing when the issue came up, so the rep can help faster.
Email support
Email support at support@fieldpulse.com at any time. Email is best for questions that are not urgent and for anything where a screenshot or attachment helps explain the issue.Phone support
Call the line for your region during its business hours.Live chat
Start a live chat with the support team from inside the web app.-
Look for the live chat icon in the bottom-right corner of the web app.
- Select the icon to open the chat window.
- Type your question to start a conversation with a rep.