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Getting Help, Reporting Issues & Requesting Features

Submitting Customer Feedback

We'd love to hear from you! We encourage you to use our chat support to discuss your FieldPulse feedback requests. Providing clear and thorough information, especially about your specific use case, is crucial. This information will help us ensure that any potential features align with your needs and expectations.

Your FieldPulse contact will create a case on your behalf, allowing our product team to work directly with the information. You will receive email updates regarding any comments or status changes on your feature request. They might reach out to you for additional questions, examples from your past experiences, or feedback on product requirements and mock-ups.


Submitting Technical Support Case

We encourage you to use our chat support to discuss your technical support requests. Providing clear and thorough information, especially about your specific use case, is crucial. This information will help us identify and resolve your issue effectively. Your FieldPulse contact will create a case on your behalf, allowing our team to work directly with the information.


What's the difference between a feedback request and technical support request?

Feedback requests should be submitted when you have an idea for how to improve or expand FieldPulse. Technical support cases should be submitted if you encounter a bug when using FieldPulse. A bug is a flaw in the system that causes it to behave in unintended ways. A bug is different from a feedback request in that a bug is for the product you have, and a feedback request is the product you want.


Have additional questions?

Contact us at support@fieldpulse.com or use the chat feature in the bottom right corner of your screen.

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