The Booking Portal is often the first impression a new customer has of your business. This article walks through the full booking experience from landing on your portal to submitting a request, exactly as your customer sees it.

The Booking Portal is your customer-facing scheduling page. New and existing customers can visit it to contact you, request a service, or book a specific time slot.

Here's what they see when they land on your portal:

After selecting a service, they choose a time slot (if you've enabled scheduling) and fill out their contact details. If you've added custom fields, those appear here too.

If a deposit or full payment is required for the selected service, your customer sees a payment step before their booking is confirmed.

Once submitted, if you've enabled the confirmation email option, the customer receives an email letting them know their request came through.

What's configurable: Welcome text, service categories, individual services and their pricing display, Smart Scheduler availability rules, custom fields, and whether a confirmation email is sent.