The communications tab allows you to oversee all communications sent from your team, as well as to sort them by record type and view the status of each communication.
To access communications, navigate to Management in the left-side menu, then click Communications.
You can view all communications, or sort them by related record type using the tabs at the top of the screen.
You can also view details about each communication, including:
User who sent the communication
Sent date and time
Status
Customer
Related record
Full message
Check out this table to learn more about the various communication statuses:
Status | Meaning |
Delivered | The message has been successfully delivered to your customer. |
Clicked | Your customer has clicked on a link in your message. |
Opened | Your customer has opened your message. |
Bounced | The message has not reached your customer. The reasons may include that the email address does not exist, or that your customer has previously reported your emails as spam. |
Have additional questions?
Contact us at support@fieldpulse.com or use the chat feature in the bottom right corner of your screen.