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Who uses this: Anyone seeing FieldPulse load slowly on the device they are working on. Availability: Web app, Android app, and iOS app.
Slow load times in FieldPulse may be a connectivity issue. The checks below eliminate some of the possible causes — a slow data or Wi-Fi connection, a device with too much running on it, out-of-date software, and a cache that needs clearing.

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Overview

The steps that clear a slowdown depend on where you are running FieldPulse, so start with the section that matches your device — the FieldPulse mobile app on Android, the FieldPulse mobile app on iOS, or the web app in a browser. Work down that list in order and stop when FieldPulse loads normally again. If none of the steps clear the slowdown, the last section covers what to send the FieldPulse support team so they can take a closer look.

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Common issues

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FieldPulse is slow on the Android app

Cause: A slow data or Wi-Fi connection, too many apps running on the device, out-of-date software, or a full app cache. Fix: Work through these in order:
  1. Switch between data and Wi-Fi on your device. If the slowdown happens on only one of them, that connection is the slow one.
  2. Shut down apps you aren’t using — you may have too many open at once.
  3. Make sure your device’s software is up to date.
  4. Clear the FieldPulse app cache. See how and when to clear an app cache or data on Android.
  5. Reinstall the FieldPulse app, which also updates it to the latest version.
  6. Restart your device.

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FieldPulse is slow on the iOS app

Cause: A slow data or Wi-Fi connection, too many apps running on the device, out-of-date software, or a full app cache. Fix: Work through these in order:
  1. Switch between data and Wi-Fi on your device. If the slowdown happens on only one of them, that connection is the slow one.
  2. Shut down programs you aren’t using — you may have too many open at once.
  3. Make sure your device’s software is up to date.
  4. Clear the FieldPulse app cache. See how to clear an app cache on iPhone.
  5. Reinstall the FieldPulse app, which also updates it to the latest version.
  6. Restart your device.

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FieldPulse is slow on the web app

Cause: A browser holding too much cache, an out-of-date browser or computer, browser add-ons, or a slow network connection. Fix: Work through these in order:
  1. Exit any programs and browser windows you aren’t using.
  2. Clear your browser’s cache, cookies, and history.
  3. Make sure your browser and computer software are up to date.
  4. Disable add-ons you aren’t using in your browser.
  5. Try a different browser. If FieldPulse runs normally in the second browser, the original browser is the cause.
  6. Restart your router by unplugging the box your internet is plugged into.
  7. Move closer to your router, or plug into it directly with an Ethernet cable.
  8. Disconnect other devices on your network, such as a Firestick.
  9. Switch between your phone’s data and your home Wi-Fi. If the slowdown happens on only one of them, that connection is the slow one.

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Still need help?

Reach the FieldPulse support team through in-app chat — the chat feature sits in the bottom-right corner of your screen — or at support@fieldpulse.com. Send these details with your message so the team can look into what’s going on: