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Who uses this: Every FieldPulse user — each team member turns notifications on within their own account, independently of everyone else. Availability: FieldPulse web app and FieldPulse mobile app on iOS and Android.
There are three primary causes for push notifications not appearing in the FieldPulse web app or mobile app. Work through the three causes below to find the setting that is turned off and turn it back on.

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Overview

Push notifications stop appearing for one of three primary causes — notifications are turned off in the FieldPulse web app, turned off on the mobile device itself, or turned off inside the FieldPulse mobile app. Notification settings belong to each user, so a team member has to enable them within their own account; enabling them for one person does not enable them for anyone else. Find the cause below that matches where the setting is turned off, then follow its fix.

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Common issues

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Push notifications aren’t enabled on the web app

Cause: The team member has not turned on notifications in their own web app settings. Each user enables these settings independently. Fix:
  1. Select the person icon in the top-right corner of the web app.
  2. Select My Settings from the dropdown.
  3. Adjust your notification preferences on the My Settings page.
The person icon highlighted at the far right of the FieldPulse web app top navigation bar, next to the help icon
The person icon dropdown open in the web app with My Settings highlighted, above Administration, Support, and Log Out
On the My Settings page, the Notifications As Team Member section covers the work assigned to you — newly assigned jobs, customers, subtasks, and projects, your daily and upcoming week’s schedule, and your reminder notifications. Each row carries an Email, an In-App, and a Push option. The My Settings page in the web app with the Notifications As Team Member section highlighted, showing Email, In-App, and Push options on each notification row

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Push notifications aren’t enabled on the mobile device

Cause: The device’s own operating system is blocking notifications from the FieldPulse app. Installing or reinstalling the FieldPulse app generally prompts you to allow push notifications on your phone, so use the steps below to turn them on without reinstalling the app. Fix on iOS:
  1. Open the Settings app on your Apple device.
  2. Scroll down and tap Notifications.
  3. Select the FieldPulse app.
  4. Turn on Allow Notifications.
  5. Customize the notification settings to your preference.
Fix on Android:
  1. Open your device’s Settings app.
  2. Tap Notifications, then App Settings.
  3. Select the FieldPulse app.
  4. Turn on the app’s notifications.
  5. Customize the notification settings to your preference.

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Push notifications aren’t enabled in the FieldPulse mobile app

Cause: Notifications are allowed on the device, but they are turned off inside the FieldPulse mobile app’s own settings. Fix:
  1. Tap the profile icon in the top-left corner of your screen.
  2. Tap My Settings.
  3. Tap Notification Settings.
  4. Customize your notifications, then tap Save.
The FieldPulse mobile app Team Schedule screen with the round profile icon highlighted in the top-left corner
The mobile app profile menu open with My Settings highlighted, above Dashboard, Notes, Help, Offline Mode, and Sign Out
On the mobile app, Notification Settings sits under the clock-in and clock-out prompts on the My Settings screen. The Notification Settings screen lists each notification with an Email, an In-App, and a Push option, and Save sits in the top-right corner.
The mobile My Settings screen with Notification Settings highlighted below the clock-in and clock-out prompt rows
The mobile Notification Settings screen showing the Notifications as a Manager list with Email, In-App, and Push options, and Save highlighted in the top-right corner

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Still need help?

Reach the FieldPulse support team through in-app chat or at support@fieldpulse.com.