Looking to import an existing customer base? Simply export your customers to Excel, Google Sheets, or CSV file and use our mass import tool to upload them into FieldPulse. To begin, navigate to Company Settings then click on the Customers tab. From here, select Import Customers and then follow the on-screen prompts to download the Mass Job Import Excel template. (Note: If you do not have Excel, you can always utilize Google Sheets. Click the Google Sheets import guide to learn how). You will need to fill in the template, ensuring that you do not alter the structure of the form. After completing the template, verify the data you are trying to import by clicking the Verify button. Our system will flag any errors or missing required information. This step will ensure that the data you enter is accurate from the start, so you don’t waste time trying to troubleshoot issues with multiple reimports. Fields with errors or missing information will appear in red. In the image below, you can see in the top right corner that out of the five total records I am trying to import, two of the records have invalid or missing information. After editing the invalid fields, please ensure that all information is valid and that all records are marked as Valid in the top right corner of the screen, as shown in the image below. Once confirmed, you can export the data by clicking the Export to .xlsx button. After exporting your verified customer data, re-upload it into FieldPulse by using the Upload button, as shown in step 4 above.

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Interactive Demo

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Import Additional Contacts & Locations on the Customer Record

To save time, you can use the import feature to upload additional contacts and additional locations to a customer record.

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Additional Contacts

1. On a customer record, scroll to find the Additional Contacts section then click the Import Contacts button.
2. A pop-up message will appear in the app, allowing you to download the necessary template for this import.
3. You will need to fill in the template, ensuring that you do not alter the structure of the form. (Note: If you do not have Excel to fill the template, you can always utilize Google Sheets. Click the Google Sheets import guide to learn how).
4. Once completed, re-upload the template into FieldPulse by clicking the blue Import button.

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Additional Locations

1. On a customer record, scroll to find the Additional Locations section then click the Import Locations button.
2. A pop-up message will appear in the app, allowing you to download the necessary template for this import.
3. You will need to fill in the template, ensuring that you do not alter the structure of the form. (Note: If you do not have Excel to fill the template, you can always utilize Google Sheets. Click the Google Sheets import guide to learn how).
4. Once completed, re-upload the template into FieldPulse by clicking the blue Import button.

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Bulk Import Customer Contacts & Customer Locations

If you need to add contacts or locations across many customers at once, you can import them directly from Company Settings instead of importing one customer record at a time.

1. Navigate to Company Settings, then click the Customers tab.
2. In the Import Customers tab , scroll down to the Customer Contacts or Customer Locations import block, click Download to get the import template.
3. Fill in the template. Do not alter the structure of the template. 
4. In each row, enter either the Existing Customer ID or the Existing Customer Email to tell FieldPulse which customer the contact or location belongs to. You only need one of the two. 
5. Upload your completed file into step 3, then click Verify. FieldPulse checks each row and flags:
   • Blank or missing required fields
   • Invalid characters or symbols
   • Duplicate entries within the file
   • An Existing Customer ID or Email that doesn’t match a customer in your account
6. Correct any flagged rows and download the corrected file.
7. Once everything is valid, upload the new file into step 4 and click Import. Each row is added as a contact or location on its matching customer.

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Import from Phone Contacts (Mobile)

On the FieldPulse Mobile App, you can import customers directly from your phone’s native contacts app. Step 1: Navigate to the Customer List and tap the three dots in the top right corner. Step 2: Select Import from Contacts. Step 3: Use the search bar to find specific contacts by name that you want to import into FieldPulse. Step 4: Select the individual contacts you want to bring into FieldPulse, then you’ll see them in your Customer List!

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Have additional questions? Contact us at support@fieldpulse.com or use the chat feature in the bottom right corner of your screen.