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Who uses this: Admins — marking all notifications as read is an admin-only action. Availability: Requires the Engage add-on; Engage is available in the United States and Canada.
Marking all notifications as read is an admin-only action in Engage that marks every record on a page as read — for all users at once. The action is available on the Conversations, Voicemails, and Calls pages, and a confirmation popup appears before it applies, so nothing is cleared by accident.

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Overview

Marking all notifications as read clears every unread record on the selected Engage page — Conversations, Voicemails, or Calls — for every user on the account. The action is built for high volumes of messages or calls: when a busy stretch leaves the whole team with a pile of unread records, clearing the backlog in one step lets everyone focus on the communications that still need attention. The action applies to all users, not only the admin who runs it, and a confirmation popup appears before anything is finalized.

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Mark all notifications as read

  1. In Engage, open the Conversations, Voicemails, or Calls page.
  2. Select the three-dot menu to the right of the search bar.
  3. Select Mark all as read. The Mark all as read option in the menu that opens from the three-dot icon next to the Engage search bar, with the Conversations, Calls, and Voicemails tabs highlighted
  4. Review the confirmation popup that appears.
  5. Confirm to apply the action. Every record on the page is marked as read for all users.
You’ve marked all notifications as read when the unread records clear from the selected page for every user, leaving the team a clean list of communications to work from.