Setting Up Engage Audio Devices

Who uses this: Every Engage user, including non-admins. Each user sets their own devices. Availability: Engage web app only (the mobile app uses the phone’s own call controls) · United States and Canada · requires the Engage add-on.

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Overview

Audio Devices settings let each Engage user choose the microphone, the call speaker, and the ringtone device that the Engage web app uses. The Ringtone setting is independent of the Speaker setting, so you can have calls ring on your laptop speakers while you talk on a headset. Without these settings, Engage uses whatever microphone and speaker your browser treats as the system default. Choosing devices in Engage changes only Engage, not the sound settings for every other app on your computer. No admin setup is needed. Engage saves your choices in your browser, so each computer or browser you use needs to be set up once.

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Before you begin

• Use the Engage web app. The mobile app routes call audio through the phone’s own call controls and does not have these settings.
• Connect your headset, webcam, or other audio device to your computer before you open Audio Devices.
• Allow your browser to use your microphone. If your browser still needs permission, Engage shows a Microphone Access popup. See Allow microphone access below.

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Step-by-step setup

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Choose your devices

1. In Engage, select Settings in the left navigation bar, then select Audio Devices.
2. Under Microphone, select the microphone you want to use for calls.
3. Under Speaker, select the device you want to hear calls through.
4. Under Ringtone, select the device you want incoming calls to ring on.
5. Select Test ringtone to play a tone on the Ringtone device, and select Test speaker to play a tone on the Speaker device. Neither test places a call.
6. Select Save to apply your changes.

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Set up devices the first time

After you log in, Engage shows a device popup once if you have never chosen a microphone or speaker, or if your chosen device is not connected. In the popup, the Ringtone picker starts on the same device as Speaker. Selecting System default counts as a choice, and the popup does not appear again for that selection. If you are on a call when the popup would appear, Engage waits until the call ends.

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Allow microphone access

1. If the Microphone Access popup shows an Allow microphone access button, select it, then choose Allow in your browser’s prompt.
2. If you previously blocked microphone access, the popup shows steps for your browser (Chrome, Edge, Firefox, or Safari). Follow the steps for your browser. The popup closes once Engage has access.

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Change devices before or during a call

1. Before a call, use the same Microphone, Speaker, and Ringtone pickers in the dialer.
2. During a call, select More, then select Audio, and choose a different microphone or speaker. The call stays connected while the audio moves to the new device.

The devices you choose apply to all of your calls in that browser, including calls on hold, and stay selected for your next call and after you reload the page. Your setup is working when the test tones play on the devices you picked.

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Tips

• Plug in or unplug devices any time. The device lists update when you connect or disconnect a device.
• Unavailable devices fall back to the default. If a chosen device is no longer available, Engage switches to the system default, and incoming calls still ring.
• Set up each browser once. Choices are saved per browser, so a second computer, or a second browser on the same computer, needs its own setup.

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Related articles

• Engage Overview
• Setting Up Engage Notifications
• Setting Up Ring Duration
• Troubleshooting Dropped or Rough Engage Calls
• Troubleshooting Engage Network Warning Messages